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Introducing a Truly Revolutionary Window Cleaning Software Program
Designed
to Manage and GROW Your Window Cleaning Business!
...Fully Automated!
...Track Every Aspect of Your Business!
...No Complicated mumbo jumbo!
...100% of the Features Can be Used!
...Affordable!
Phone:
256-546-2446
From the Desk of
Steve Wright
Wednesday, 9:43am
Dear Window Cleaning Professional:
I'm about to show you a software product that'll take your window
cleaning business to a whole 'nother level of success. So I encourage you
to pop open a cold beverage, take your shoes off, kick back, and relax.
We're about to have some fun.
Update...
Keep
reading to find out how you can receive FREE
news and information that'll benefit your business
along with the occasional video. Absolutely no
obligation, but it's only being offered
for a limited time, so read on!
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As a former window cleaner myself, I
understand the importance of having the right software program by your side as you
manage and build your business. If you own the wrong piece of software or
no software, then your business will simply stand still never moving
forward. So that's the reason why I set about the
process of creating The Customer Factor way back in 2003.
Before The Customer Factor was just a twinkle in my eye though, I spent a
great deal of time looking around for a software program that could do
everything for my window cleaning business. And guess what? I
couldn't find any.
Sure...there is accounting software
that'll track sales, create invoices, and keep customer databases
(even some free online programs will create customer databases for you).
And yes, there is contact management software
available for tracking customers (but what about prospects?) And
sure, you
can use online calendars to do some scheduling. And there are
even a few window cleaning software programs out there, but after my
testing, these programs still lacked features that I needed for my window cleaning business.
It's almost like the software developers have never been in the window
cleaning business before (most of them have not) so the features didn't
always apply and some just didn't make any sense.
So after my extensive testing and reviewing of other programs, I
finally just threw up my hands and decided to create the
software
myself. There were quite a few people who thought I lost my marbles. But I
thrive on thinking outside the box and I knew there was a clear need for a software program like this,
especially after my research. So I hired two
top notch programmers, and began the journey.
After hundreds
of hours in development, a whole lot of money invested, and more sleepless
nights than I can count, voila! The Customer
Factor was finally launched in November 2004, and it's been a true success
story for the hundreds of window cleaners (and other service businesses) who use it every single day.
And we're not stopping! Based on software user feedback and
suggestions, myself and my programming team work 6 days a week to further
enhance The Customer Factor. Since our initial launch, we've completed two
major redesigns and more than 190+ new features with additional features
to come!
So now let's jump into EXACTLY what The Customer Factor
will do for YOU!

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Importing
Well...we have to start somewhere, so let's get this out of
the way right up front. If you have a bunch of customers in a
current software program or in a spreadsheet, you can export
them out of there and "import" them into The Customer Factor.
We've created an "example" file for you to follow, but it's easy
to prep your file and get it ready for importing. Then just
login to the software, navigate to the "Import" screen, and
click a button. Bingo! Your business is ready to roll.
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Calendars
We offer daily, weekly, and monthly calendars for your
convenience. Appointments are color coded. You can reschedule
and/or delete appts. directly from the calendars. You can also
add personal appointments and "tasks" directly to the monthly
calendar. Do you want to see only the appointments scheduled for
a particular employee or crew? No problem. You can even print the calendars in pdf format
with or w/o job pricing showing. And on the daily
calendar you'll be able to print invoices for all
customers scheduled for that day. In a couple of minutes you
could literally have a half dozen invoices printed along with
your daily calendar and you're ready to go for the next day!
Just Released!
There are now 2 different calendar "views" within the weekly and
monthly calendar. The "Already Scheduled" view contains all your
appts. already scheduled (See? This isn't complicated)
and the "To Be Scheduled" view will show you all your customers
ready to be contacted and scheduled for repeat appointments. Cool, huh?
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Prospects
Prospects are an important part of our business. But for some reason,
we've
actually seen software products that don't provide you the
ability to work with prospects. Not everyone says "yes" right
away to your window cleaning service when you present your
pricing to them. So it's a must
to follow up with them. Inside The Customer Factor,
you’ll be able to add prospects, search for them, and track them
until they turn into customers. We've even placed the 2 most
important prospect searches right on the home screen. So as soon as you login, you’ll know
right away who needs to be contacted and followed up with.
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Customers
Add your customers to The Customer Factor database and watch the magic
begin. Many window cleaners focus on always getting “new” customers. But the true value of a customer is in the repeat business you get from them.
So the software encourages you to set a "frequency period" for
each customer. And whenever your customers are due to be
serviced again, The Customer Factor will display them for
you. There's nothing for you to do! Just click on a link
and contact 'em. It doesn't get any simpler than this. You’ll never
lose any more jobs due to customers falling through the cracks!
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Scheduling
It’s super simple to schedule customer jobs. A couple of clicks and it’s done.
And the jobs populate on all 3 calendars. Most times you'll be
scheduling a specific job for a customer on a specific day, but
you may have customers who need
your services regularly like "Every Monday", "Every Third
Tuesday of the Month", etc. etc. So when scheduling these types
of jobs, you can set 'em up on a "recurring" basis. A wide
variety of recurring periods are available for you to choose
from.
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Photograph Uploads -
New!
We just introduced this doozy of a feature where you can
upload up to 6 photographs per prospect or customer. Just browse
for your photo on your computer, give it a title, and click
"Upload". The software will resize it automatically for you and
provide you a thumbnail view and a normal view of the image. This is a
great way to keep a visual of job sites or any other
circumstances involving prospects, customers, jobs, etc. that
you want to keep a record of.
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Custom Fields
This recent addition to the software has been a hit. Create
an unlimited number of custom fields for each prospect or
customer. When created, they'll carry across all prospects and
customers so that there is no need for duplicate custom field
creation. There are so many uses for this feature that we can't
even scratch the surface of what you can do with it. Want to
keep track of prospect or customer birthdays? Want to create
fields where you can list prices for each item or service you
provide? Literally anything you can think of, you can create.
And again...it's unlimited!
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Personalize It!
With this "Personalize It" feature, you can can create all
kinds of different personalized letters for prospects or
customers like reminder letters, follow up letters, thank you
letters, special "new service" announcements, and estimate
packages as a few examples. And each letter can be personalized
based on how you want it personalized! You have the
option of printing an individual letter for a single
prospect/customer or you can print multiple letters all with a
single click of the "print" button. This "Personalize it!"
feature will really maximize your relationships
and increase your bottom line profits! And if you're doing any
bulk mailing, you can use the label merge feature to print out
mailing labels in either black ink or in your choice of six
different colors.
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Invoices
Create a professional looking invoice in The Customer Factor by inserting your company logo or adding some additional sales text on the invoice. Great for announcing additional services that your company provides. You can even add a coupon to the invoice.
And on the home screen, you can click one link to mark unpaid invoices as “paid”. All payment details are displayed on the invoice screen
and within a payment window. And you can search by any number of invoice search criteria-paid invoices, balance due invoices, invoices paid by cash, invoice #, customer name,
"all" invoices, etc.
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Reports
The Customer Factor provides you the ability to search for any kind of report you need. Sales, Profit & Loss, Taxes Collected,
Expenses, Income Forecast, how many customers (or prospects) you’ve added to your business
(and when), what marketing method works the best, all archived customers, mileage driven,
and more!
Just Released! We
revamped the reports area to include the ability to see
specifically how much money you made based on "marketing method"
(postcard, flyer, etc) or "job type" (window cleaning, ceiling
fan cleaning, etc). The # of customers and the average
dollars made per customer also displays. There are now dozens of reports
available for your benefit.
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Income Forecasting
This is actually a "Report" so I guess it could just be included in the above
"Reports" section and left at that. But this is too powerful to
not talk about further. How would you like to know what you might earn next month, next quarter, in 2010, 2011, or any date in between? That's what this income forecasting feature is all about. It
allows you to peek into the future. The Customer Factor crunches the numbers and then provides you with what your forecasted earnings will look like for whichever time period you searched for. Future income is not guaranteed of course, but if you use The Customer Factor regularly to follow up and contact your customers, there is a great chance your income forecast will come true. Highly motivational!
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Reminders
How would you like to be reminded every morning what needs to be done? This is about as automatic as it gets. Simply choose what you want to be reminded of on the “Settings” screen. You can then select to receive your reminders via email if you want to. And daily just like clockwork, you’ll receive an email with a complete list of what you need to do for the day. An outstanding feature!
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Employees/Crews
Add employees to The Customer Factor and/or create “crews”.
When you're scheduling a job for a customer, you'll be given the option
to easily assign any employee or crew to that job. You can view jobs on
any of the daily, weekly, or monthly calendar screens based on “employee” or “crew”.
And then you can print the calendars (in
regular or pdf format) with only the employee/crew jobs listed
so that you can email or give 'em the calendar showing them
exactly what
appointments they are responsible for.
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Data Backup and Exporting
For your extra peace of mind and security, you can backup all of your data in The Customer Factor to your computer, a CD, or any other format. It’s very easy to do
if you're not sure about how to backup data. If you can click a button, you can backup your data in The Customer Factor. You can also export prospects and customers in
multiple formats.
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QuickBooks Ready:
Just Released!
It took 3 months to create this feature, but the finished
result is well worth it. If you are a QuickBooks user, you can
now transfer data from your account with The Customer Factor
directly into QuickBooks. No more duplicate entry! And the data
transfer process is so simple. All you do is download a special
piece of software that allows The Customer Factor to
"talk" to your QuickBooks program. You can even set it up to
"auto-run" so that your data will transfer into QuickBooks every
x number of minutes automatically. Full instructions are
provided on a special "QuickBooks" screen once logged in.
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Internet-based
If you have internet access, you can login to The Customer
Factor from any computer in any part of the world 24 hours a
day, 7 days a week, 365 days a year. Insert your username and
password and bada bing! No more being tied to one computer. Most
times with software you are given one copy to download onto one
computer. In this mobile society, who wants to be restricted to
one computer with all your business data on it?
Many of our members use laptops, iphones, palm pilots, etc. to
access their data. You can read more about this great feature on
our FAQ
webpage (opens in a new window).
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Unlimited access
There are never any limits on how many people can log
into The Customer Factor. If you give your key employees
the login information to your account, they can login and take
care of business. I've actually seen some window cleaning
software products on the market today that limit your access to
the software based on "# of users". And if you want more users
to use the software than what they allow, it'll cost you more
money. Makes no sense. It's your software. There shouldn't be
any limits on how many people can use it. This is just
another way for software developers to squeeze more money out of
you. With
The Customer Factor, there are no restrictions!
Just Released! On
our new "Manage Users" screen, you can now create an
unlimited number of users in your account with their own
username/password information. You can make them
"administrators" or you can make them "non-administrators" and
restrict their access to certain screens. This is really an
incredible feature! If you don't want a user to see your reports
or nosing around customer invoices for example, then you can
easily prevent them from accessing those screens. This was a
major feature to create, but our members are loving it, so
that's all that matters.
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Features Galore...
There are sooooo many
features and benefits within The Customer Factor that we
simply don't have room above to discuss all of them in detail. So
below we've posted a few more feature "summaries" and some recent upgrades:
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Multiple job
locations - create additional job locations for customers
and assign these locations to any jobs that you schedule.
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Time "range" -
schedule jobs with a single time (Ex: 9:00am) or a time "range"
(Ex: 9:00am to 1:00pm).
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"Specific" notes -
In addition to our "general" notes and "directions" areas in
The Customer Factor, the specific notes area allows you to "date stamp" specific customer notes.
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Archiving -
This is great for when you know someone will not use your
service again but you don't want to delete them from your
account. And you can "undo" an archived prospect/customer with one
click.
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Callback windows -
click a "callback" link and retrieve necessary data for callback/follow-ups.
Schedule jobs from this screen also. Simple.
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Quick Summary - see
summary info. right on your home screen like sales numbers, forecasted
income, unpaid invoices (how many and amt.), which prospects and
customers need to be contacted, etc.
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No Duplicates
(New!)- When adding a prospect or customer, the software will search
in the database first to see if the prospect/customer you're adding is
already in your account. If so, then you'll be given an option
to continue to add them or prevent them from being added.
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Alert - Whenever a
customer doesn't have a frequency period assigned, you'll be
alerted. An Alert window is even provided that you can open up
allowing you to set multiple frequency periods at once. A big time
saver!
Plus much, more more!
And let's not forget about...
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Full Service and Support!
Support isn’t really a “feature”, but it should be considered as one.
We’re available 'round the clock to answer the phones
(256-546-2446) and respond to all support emails fast. We also take member suggestions very seriously. Depending on how
comprehensive a suggested feature might be, many times we can have
it completed within a week or two!
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Bonus ** Bonus ** Bonus
There are a regular
stream of new features being introduced into The Customer
Factor as I mentioned earlier. It's what has made this
software the "go-to" software for window cleaners. But in
addition, I like to "sweeten the pot" as they say. And that's what
this bonus is all about. Members can enjoy FREE website
hosting for their websites. How much are you paying to host
your website now? Put that money back in your pocket and let us
host it for you on our secure servers...For Free! If you don't have any web hosting yet
because you don't have a website, I've even included a point
and click website builder with your free hosting plan that you
can use to build your own website. This bonus is just another
value added benefit you can enjoy as a member of The Customer
Factor!
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Words don't do The Customer Factor justice. So
I've made a video that'll take you behind the scenes.
This'll allow you to see for yourself just how simple, but yet very powerful, The Customer Factor window cleaning
software is...

(Click image to View Video)
Note: A reminder that we're regularly
introducing new features into The Customer Factor, so since
this Video Demo was created, we've added even more exciting features into
the software. For example, the feature I described above that was just
released where members can now add an unlimited number of users into
their account with full screen or limited screen access is not even
shown in the video. I did however create a short training video for
members that show 'em this outstanding feature up close and personal.
I'll update the Video Demo soon so that visitors to this web page can
also see it in action.

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How much is it
worth to be able to streamline and automate dozens of tasks related to
your window cleaning business with a few clicks of your mouse?
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What's it
worth to be able to gain the repeat business from dozens of customers
because of the simple search/follow-up feature within The Customer
Factor? And how many hours can be put back in your time bank because
of just this one benefit?
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What's it
worth to be able to take your forgotten prospects, insert them into
The Customer Factor, and then eventually turn them into money paying
customers who come back again and again?
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What's it
worth to eliminate the need for expensive accounting software and
contact management software, PLUS the yearly updates (along with
update fees)?
Based on my initial and ongoing investment, time, and effort put into
the development of The Customer Factor, it's easily
worth $60 to $70 per month. That’s a drop in the
bucket when you consider what this software can do for your
business.
But here’s
what I decided to do…
I've decided to make The Customer Factor
available for a fraction of what the true value is. I want
every window cleaner to be able to experience and afford it.
Perhaps you’re just getting started in the window cleaning
business and don’t have a lot of cash flow yet.
So right now, The Customer Factor
is priced at a low, low $24.95 a month!
(Or Save 10% Quarterly)
No set up fees...
No hidden costs...
No short term
contracts...
No long term contracts...
And you can cancel at anytime...
My own personal belief is that there should be no
barriers to entry if someone needs software for their business. So at
$24.95, the biggest barrier (price) has just been eliminated. But also
understand that we're a business. We put a HUGE amount of money and
resources into continuing development. So this price point is a
win-win for everyone. We're able to introduce new features regularly
and you're able to enjoy and benefit from a software program that'll
truly take your window cleaning business to the next level. You can read more about this on the FAQ webpage
(opens in a new window).

We all have a lot of expenses and costs to deal with
on a regular basis. Unfortunately the vast majority of the dollars we
spend go right down the tube. Bills, bills, and more bills. The
Customer Factor on the other hand is a "must have" investment in your window
cleaning business. This isn't just a software product that helps you
"manage". It's a software product that'll help you GROW!
Lock it in…
Wanna know how to whap inflation in the mouth so that
your pricing never goes up? Click on the “Join Now” button
below. If you join today, you will be grandfathered in and guaranteed to
never get a price increase. Ever! As you know, everything is going up-food, gas, utilities, etc. etc.
The norm would be for us to follow the crowd and raise our pricing too. Nope.
As more and more features are introduced into the software though,
our pricing will most certainly rise to keep up with the value
provided. But this applies to new members only. Your $24.95
pricing will never budge!
Think about this "lock in" benefit for a second.
Not too long ago, the shopping cart software we use raised our pricing by another $20
per month. Over the last 3 years, it has ballooned from $29.95 all
the way to the current price of $99.95 a month. Credit card companies
raise interest rates just "because". And if there's a whif of bad
weather somewhere in Podunk, USA, boom...there go the gas prices. With The
Customer Factor, we've taken the opposite approach and decided to
reward our members with level pricing throughout.

We are so confident that you’ll be extremely pleased with The Customer Factor and what it can do for your window cleaning business that
we offer a totally risk-free way for you to check it out. Take 30 days to run it through its paces. You’ll have access to all of the full-blown capabilities of The Customer Factor. Insert prospects or customers, create some invoices, use the search features, personalize some documents-whatever you can think of, feel free to do it. If at any time within 30 days, you want your money back for ANY reason, send
us an email or call our office and we'll issue you a full refund pronto!
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Click the “Join Now” button below. You’ll be directed to a page where you can choose your
subscription period and payment type.
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Create a username/password and fill in your billing information on our ultra secure payment page.
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Shortly after this is done, you’ll receive a “Welcome to The Customer Factor” email with your newly created login details in it.
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Log on and start experiencing and benefiting from The Customer Factor. |
That's It! Easy as 1...2...3...4!

This webpage is getting pretty long, so I'll end it
here by simply saying: Make the right move for your window cleaning business and grab The Customer Factor today!
If you do, you will soon be reaping the many rewards. I'll see you on
the inside.
To Your
Success,

Steve Wright
President and
CEO
TheCustomerFactor.com
P.S. The Customer Factor is a superb software product that
has been built from the ground up to make your
window cleaning business more streamlined and more productive then it is. But
if you're not really convinced of that after reading above and
viewing the "behind the scenes" video, no problem. That’s why
we offer a risk-free trial. Try it out and see if it fits. If it doesn’t, no harm done. The chances are great though that if you own or manage a 1 to 10 person
window cleaning business (also extremely effective for other service
businesses...read our FAQ for more on that), The Customer Factor is the answer you’ve been looking for.

P.P.S. If you have additional questions, check out
our FAQ webpage
(opens in a new window).
Some good questions have been asked about The Customer Factor
over the years, so I've posted them on this webpage. I also talk about:
1) the reason why The Customer Factor is a subscription
based software product vs a one time purchase; 2) what we've done to ensure
your data is 100% protected at all times; and 3) what other
service businesses besides window cleaners can benefit from using the
software. And we're always here by Email or phone (256-546-2446)
if you have additional questions or need assistance.
P.P.P.S. Below I've provided a signup box for a
limited time where you can signup for free news and information. We'll
also send you an occasional video. The feedback we've received from
people who have signed up has been very positive because folks get to
take a peek at what goes on behind the scenes. And the videos have
also been getting rave reviews. So now's your chance to signup. Again,
it's free!
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Free News,
Information, and the Occasional Video!
We
do not sell or give away your information
to anyone...Ever! And you can unsubscribe at anytime
with our one click unsubscribe feature. |
P.P.P.P.S. Towards the top right of the webpage that
you're reading now, you may have noticed a scrolling area that
displays a
few comments that current members of The Customer Factor have
sent in. My inbox is overflowing with more comments from members
though, so I've pasted some additional comments below...
"..You and your
program have been one of the most important resources I have found in
building my business..."
Steve,
I have been using your program the
customer factor for about 6 months now, its inexpensive and works
really well for me, I highly recommend it to anyone who needs a
customer software program.
You've also given me unparalleled
support and advice on running a business, Im always surprised how
quickly and thoroughly you answer any questions I have about any
facet of my business.
I really get the sense that you care
and want to help window cleaners have the best possible business
that they can create. Working with you has been a source of
inspiration through tough moments.
You and your program have been one of
the most important resources I have found in building my business to
date.
Have a great weekend!
Aaron Swanson
Clear Vision Window Cleaning
San Anselmo, California
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"...you have built
us the best window cleaning software out there."
Steve,
Your product is a very special application, and you have built us
the best window cleaning software out there. I really love the fact
that the customer factor is a web application that can be seen from
any browser. I can even open and modify my customers right from my
iPhone. The best thing was tax time, and doing a printout summary
for my taxes. It made it very simple for my accountant. Thanks
Customer Factor, Thanks Steve,
Dave Levitt
Raleigh, NC
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"...it has been like a
reliable business partner."
Just when I thought that The Customer
Factor was perfect Steve, you make it better. The only thing better
than the program itself is the support that is provided. Despite my
lack of basic computer knowledge, You have always taken care of me
with wonderful articulation and patience. For the record, my
“issues” were never “Factor” related. It turned out that I had
problems with my computer. The “Factor” has been awesome!
I find that I rely very heavily on “The Factor”. In fact, it has
been like a reliable business partner. A web based system really has
some nice advantages too.
Thanks for everything Steve.
Don Cahill
PaneLess Window Washing
Pennsburg, Pennsylvania
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In Reply to
a Support Response from us:
"...I sure do like
this software..."
Thanks so much, Steve, for replying. I
get what you say about the differences between invoices and
estimates. I also am clear now as how to "personalize it" for any
other documents. That is a great feature. And thanks too for the
daily calendar edit function.
I sure do like this software. So does my accountant. He is thankful
I found you. I spread the word daily on the forums and boards, and
to anyone who will listen. Good stuff.
Good Luck, Godspeed!
Thank you,
Bert Witherspoon, Owner
I DO WINDOWS
Krum,
Texas
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"...I'm
supremely pleased with all that you and the Customer Factor have to
offer..."
Hey Steve,
From the very beginning I have received
nothing but top-notch customer service from you. You are always
manning the phones when I call with a question. I have called
several times with suggestions for the Factor & have found not only
are you open to my ideas but you actually have implemented several
into the software.
I'm supremely pleased with all that you
and the Customer Factor have to offer. This program helps to set my
busy mind at ease. I firmly believe that this program should be one
of the first tools in a window cleaners business building arsenal be
it a new start up or a seasoned professional. They will find order
and more time to spend on things that are more important.
Many thanks Steve,
Ken Maine
Maine
Window Cleaning
Allendale, Michigan
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"...The Customer
Factor makes my job run 100% better..."
Dear Steve,
I just wanted you to know how GREAT the Customer Factor is. I don't
think I could do my job without it. The Customer Factor makes my job
run 100 % better. It's a FANTASTIC Service! I had no experience
before hand. Your service and software made every aspect much easier
to understand and do. The billing and invoice are a breeze now.
Keeping track of my appointments and reminders is all done for me,
and there is just so much more. Thank you. You're a life saver!
Sincerely,
Joyce Osgood
All Shine Window Cleaners
Epping, New Hampshire
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"...Using this
software has made the business part of my business fun..."
Hi Steve,
I have found The Customer Factor to be very helpful because the
software is so fluent. What I mean is that no matter what section of
The Customer Factor I'm in, I can access info. in other places so
easily.
And if I need help understanding how to
use a certain part of the software there are tutorials built right
into the program. However I many times have had questions that I
simply have made the phone call for help, and the person who answers
is not a machine or a secretary, I get the owner of the software to
personally answer my questions. How nice is that?
The Customer Factor is also so well organized and well thought out.
And since it's in my opinion so neat and clean, I feel free when I'm
using it to accomplish whatever I need to with my business. It
remembers all the notes and details so that when I log off I don't
have to remember for example when a customer is due for their next
service, it automatically reminds me.
Using this software has made the business part of my business fun.
Steve I'm so glad you created The Customer Factor!
Sincerely,
Lance Gibbs
Wareham, Massachusetts
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"...it has freed
up so much time for me and saved a lot of money from my accountant."
Hi Steve,
I just wanted to let you know that ever since I started using the
customer factor, my life has been so easy. It has freed up so much
time for me and saved a lot of money from my accountant.
The customer factor runs
everything for me. I have had other businesses in the past and spent
so much of my time on office work paperwork and money on bookkeeping
that this has been a dream.
I also want to thank you for the
support that you provide. If I don't get you when I call, I get a
call back really quick even on Sundays. Thanks so much for making my
life easier with the customer factor.
Take care,
Brian Lenz
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"...your
software has been a great asset to my company..."
Steve,
I have been using "The Customer Factor" now for about 7 months and
have great luck with it. I used a standard invoicing system for
about 2 years before this but it was just not structured well for my
business.
With the customer factor I can do so many other parts of my business
in one stop now. I have had a few questions on it over the past few
months and you have answered the phone every time I called and been
very helpful with all of my issues.
Thanks Steve, your software has been a great asset to my company!
Kelly Matteson
Window Pros
Watertown, South Dakota
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"...100% more
organized and operating with 100% more efficiency."
The Customer Factor has our
business 100% more organized and operating with 100% more
efficiency. We've now completely eliminated our stacks of index
cards and lengthy Excel spreadsheets.
The Customer Factor has allowed
us to consolidate all of our customer data into one system and, in
the process, greatly streamline our operations. As a former Project
Manager for a software design firm, I have a true appreciation for
the flexibility and ease-of-use that the Customer Factor brings to
the table.
Best,
Chris Juricich
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"...it seems
like you really work overtime at helping your customers succeed."
I have to say that after
watching a training video on the old version of the customer
factor... WOW did you do a great job at redesigning the look of a
great program at it's core and giving it the look to match it's
great functionality.
I appreciate all that you have been doing, it seems like you really
work overtime at helping your customers succeed. Now I know it is a
business for you and there is a living made through it, but at the
same time you just have an extra ordinary level of dedication for
your work that I honestly have not ever found anywhere else. So my
hat is off to you, thank you for all you do...
Sincerely,
Nicholas Menke
President and CEO
Cleanview Window Cleaning
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"...the time
savings that The Customer Factor is providing to me and our dealers is
worth 30 times more than the price of it each month..."
Steve we are really happy with the
choice we made to use your software. Its awesome and the time
savings that The Customer Factor is providing to me and our dealers
is worth 30 times more than the price of it each month. Well done.
I am running right now a 350,000 population route in 8 different
cities from your program-again...awesome!!!
And I have been talking your software
up on the world window cleaning. I will keep talking it.
Raving fan,
Mike Draper
Bloomington, Illinois
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"...It
is loaded with well thought out features..."
Hi Steve,
I signed up for The Customer Factor in 2006 and from day one never
had a problem using it. If I could write a window cleaning software
for my business, it would be exactly like this one.
I'm glad you've already done the hard work! It is loaded with well
thought out features that makes scheduling and tracking of all my
customers easy. And the learning curve was simple.
Along with a great program, what you share anytime I ask for your
help makes the software a double bonus.
Brad Carey
Brad's Window Cleaning
Rockford, Michigan
|
"...The Customer
Factor has been an unbelievable tool..."
To Steve,
The customer factor has been an unbelievable tool
for me in my window cleaning business. Over the past couple of years,
I've experienced strong growth which has been due in part to having a
great software program like the customer factor to keep me in line.
Keep it up!
Tyler Kirk
Matthews, North Carolina |
"...We have
never been let down by The Customer Factor and are planning future
growth based on many of its features..."
Steve,
I can unequivocally say that The Customer Factor has helped
manage our growing database of customers. The reminders, invoice
options, scheduling for both residential and commercial have all
been helpful as we grow.
In addition, your customer support is a
model and example for us of how to handle our own customer
complaints and suggestions.
You have been both timely and effective
in your responses to all my staff that have called you with
questions. We have never been let down by the Customer Factor and
are planning future growth based on many of its features that we
have not fully utilized yet. Thanks for everything!
Sincerely, Pat Masar
Director of Operations
Suburban Squeegees
Wheaton, Illinois
|
"...This
is a must-have tool for the person who is serious about growing a
successful window cleaning or service-oriented business..."
Time is a valuable commodity for me, so
when I began my window cleaning business I made the decision to use
The Customer Factor from the start. I have not regretted it for a
moment.
There is no way I could effectively &
efficiently manage my growing customer base without The Customer
Factor. Its ease of use, scheduling & calendar features, and “over
the top” customer support continue to save me valuable time each and
every week. This is a must-have tool for the person who is serious
about growing a successful window cleaning or service-oriented
business.
Dale Pittman
Wake Forest, North Carolina
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