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Our Members Speak...
Ever since being a member of The Customer Factor, I realize it's my best friend. With 'Factor at my side, my business is only going to get better and better. And since I've been a member, as you promised, new features have been added to the program. So you told us you'd be striving to make it even more powerful...and you are! Deland Moghimi As you know I've been using The Customer Factor since it was first launched. It has been such a useful tool for my business. You've been there to answer any questions I have had. I've found The Customer Factor to be such a user friendly program and it's such a great tool in helping me grow my business and staying on top of what I do! Rob McGraw The Customer Factor is the best tool I've seen on the market today to help grow and maintain a successful window cleaning business. I can schedule jobs, follow up with prospects, and reschedule repeat cleanings with existing customers. 'Factor allows me to track my sales and expenses as well as forecast my future sales. I would recommend The Customer Factor to anyone who is serious in building and maintaining a rock solid service business of any kind. Craig Bohlman Steve, I want to thank you for creating The Customer Factor. I use to keep a little appointment book and try to keep track of all my customers from that little book...no more! I love what The Customer Factor can do and what it has done for me. I have grown my business into a 4 man operation and I could never imagine being without The Customer Factor. I'm looking forward to the new improvements coming up and I'm sure The Customer Factor will be even better. Keep up the good work and lets all clean up! Joe Bulik I think The Customer Factor is perfect for any service business. I am so pleased with your software. As you know, I have shopped around to other software companies before finding yours. I'm here to tell you that none of them even come close to The Customer Factor. Once again, thank you very much Steve. Doug Marozas The Customer Factor has changed the way we do business. We use it every day to keep track of and expand our growing customer base. Our prospects become our repeat customers again and again. We are thrilled with Customer Factor!! I can't imagine running our window cleaning business without it! Aaron and Jodee Sentker Having spent the last seven years in the software industry and having personally been involved in the design, development, and execution of a website similar to “customer factor”, I can’t help but show great appreciation for what you have accomplished for window washers across the country. The Customer Factor obviously has been designed by a former window washer. The CF is intuitive, logical, and covers all the basic elements of the business, plus some extras to boot! Hats off to you and kudos! I now appreciate more fully the added advantage CF will give to me and any window washer who can see the value in a product like this. Michael Lewis As I was telling you over the phone, The Customer Factor has really played a key role in keeping all of my customers, appointments, and prospects in check. It has really helped me to stay organized and assisted me with following up on all of my repeat window cleaning customers, calling back on my potential customers, and recalling any special notes or important information I had written on a particular customer. I don't see how I was able to stay in business this long without Customer Factor. This has to be without fail the best business software I have ever invested in. I just don't see honestly how anyone can survive without it. Charles Broussard The Customer Factor is exactly what you said it is and more. I really do not think you charge enough (but I'm glad you don't). It's a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers. Way to go Stevo! :-) Chad Hughes I just want to tell you that you are doing a fantastic job. The Customer Factor is what I have been looking for. I am very impressed with each new feature. Thanks for all of your hard work-it cuts down on mine! Zack Hurst I have to say that all the updates that you have provided are great AND you have been true to your word at grandfathering the price. Good for you! I was wondering if you had an affiliate program to promote Customer Factor as I have other business friends who I believe would benefit from it. Keep up the Integrity, Tim Crandell |
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Introducing a revolutionary Window Cleaning Software Program designed to save you time and money in addition to increasing your profits by completely automating your window cleaning business...without complicated "techno speak" and the expensive price tag associated with most software products.
From the Desk of Steve Wright
Wednesday, 9:43am
Dear Window Cleaning Professional:
Before getting into the nuts and bolts of what my window cleaning software program can do for you and your window cleaning business, I'd like to take a little trip down memory lane. It's important to tell you why The Customer Factor window cleaning software was born.
In the late 90’s I started a residential window cleaning business that grew over the years. By all definitions, the business was a success. But one of the things that used to drive me absolutely crazy was the time spent with all the "behind the scenes" stuff that is critical to the success of any business.
I’m referring to keeping track of expenses, business mileage, sub-contractor/employee details and pay, schedules, invoices, customer payments, and sales.
And let's not forget about your prospects and customers. Without them you have no business! So you have to be able to maintain an accurate database for all of your prospects and customers, in addition to their estimate and job details.
But...you also have to have a systematic way of contacting and following up with prospects and customers. In a window cleaning business it's important to have some kind of a follow up system in place. If you don't follow up with both your prospects and customers, you will leave money on the table.
Most window cleaners fall flat when it comes to the process of "follow-up" either because they’ve never been taught how or they don’t have an easy way to accomplish it. Sure, some prospects and customers will call you back for a window cleaning but don’t hold your breath.
When I was knee deep in the middle of building and running my window washing biz, I had to resort to using an index box and index cards to keep track of when to call my customers back. And what a time waster that was!
Then I created a separate alphabetized manilla folder system to keep track of prospects who I gave window cleaning estimates to. They need to be contacted just like your customers. Again...no follow-up = lost income.
Now I knew that these tasks were chewing up large chunks of my time, but I also knew that they were necessary to the success of my business, so I gritted my teeth and continued on using these manual, time intensive systems I had in place.
But after a few years of doing this, I said...ENOUGH!
I reached my breaking point where I just got fed up with the time spent on the many behind the scenes chores needed to run a successful window washing business, so I began looking for something that could do what I was doing, but could do it automatically.
Well...I looked everywhere and I quickly found out that my dream software was nowhere to be found. Sure...there is accounting software that'll take care of your sales, create invoices, and keep a customer database. Sure...there is contact management software available that will keep a customer database (forget about prospects and having any search capabilities). Sure...you can use online calendars to see your appts. And yes...there are even some window cleaning software programs out there. However, there wasn't one single software product which did everything I needed it to do for MY business!
So that's when I decided to develop it myself. The creation process began back in mid 2003. We spent well over a year in the development stages until The Customer Factor was finally launched in November 2004. And after literally hundreds of upgrades and updates over the last 4 years, it has evolved into the "go to" window cleaning software used by more than 450 window cleaning professionals nationwide.
Ok...that's the background. Now let's get into what The Customer Factor will do for YOU!
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Calendars We offer daily, weekly, and monthly calendars for your convenience. Appointments are color coded. You can reschedule and/or delete appts. directly from the calendars. You can also add personal appointments and "tasks" directly to the monthly calendar. Do you want to see only the appointments scheduled for a particular employee or crew? No problem. You can even print the calendars in pdf format with or w/o job pricing showing. And on the daily calendar you'll be able to print invoices for all customers scheduled for that day. In a couple of minutes you could literally have a half dozen invoices printed along with your daily calendar and you're ready to go for the next day! Just Released! There are now 2 different calendar "views" within the weekly and monthly calendar. The "Already Scheduled" view contains all your appts. already scheduled (See? This isn't complicated) and the "To Be Scheduled" view will show you all your customers ready to be contacted and scheduled for repeat appointments. How easy is this? You'll be able to see EXACTLY who needs to be contacted and scheduled. Cool, huh?
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Prospects Prospects are an important part of our business. But for some reason, I've actually seen software products that don't provide you the ability to work with prospects. Not everyone says "yes" right away to your window cleaning service when you present your pricing to them. So it's a must to follow up with them. Inside The Customer Factor, you’ll be able to add prospects, search for them, and track them until they turn into customers. I've even placed the 2 most important prospect searches right on the home screen. So as soon as you login, you’ll know right away who needs to be contacted and followed up with.
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Customers Add your customers to The Customer Factor database and watch the magic begin. Many window cleaners focus on always getting “new” customers. But the true value of a customer is in the repeat business you get from them. So the software encourages you to set a "frequency period" for each customer. And whenever your customers are due to be serviced again, The Customer Factor will display them for you. There's nothing for you to do! Just click on a link and contact 'em. It doesn't get any simpler than this. You’ll never lose any more jobs due to customers falling through the cracks.
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Scheduling It’s super simple to schedule customer jobs. A couple of clicks and it’s done. And the jobs populate on all 3 calendars. Most times you'll be scheduling a specific job for a customer on a specific day, but you may have customers who need your services regularly like "Every Monday", "Every Third Tuesday of the Month", etc. etc. So when scheduling these types of jobs, you can set 'em up on a "recurring" basis. A wide variety of recurring periods are available for you to choose from.
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Personalization This feature is a member favorite. When you add a prospect to The Customer Factor, you can click a button and be taken to a “Personalization Center” where you can then print a personalized letter and send it to ‘em. Or...if you haven’t provided an estimate to the prospect yet, then maybe you want to print a personalized estimate package for them. Or...do you want to send personalized reminder letters to your customers letting them know they are ready to be serviced again? Or...how about sending your archived customers a letter announcing a new service or a special promotion? This personalization feature will really maximize your relationships and increase your bottom line profits!
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Invoices Create a professional looking invoice in The Customer Factor by inserting your company logo or adding some additional sales text on the invoice. Great for announcing additional services that your company provides. You can even add a coupon to the invoice. And on the home screen, you can click one link to mark unpaid invoices as “paid”. All payment details are displayed on the invoice screen and within a payment window. And you can search by any number of invoice search criteria-paid invoices, balance due invoices, invoices paid by cash, invoice #, customer name, "all" invoices, etc.
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Reports The Customer Factor provides you the ability to search for any kind of report you need. Sales, Profit & Loss, Taxes Collected, Expenses, Income Forecast, how many customers (or prospects) you’ve added to your business (and when), what marketing method works the best, all archived customers, mileage driven, and more! Just Released! We revamped the reports area to include the ability to see specifically how much money you made based on marketing method (postcard, flyer, etc) or job type (window cleaning, ceiling fan cleaning, etc). The # of customers and the average dollars made per customer also displays. There are now dozens of reports available for your benefit.
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Income Forecasting This is actually a Report so I guess it could just be included in the above "Reports" section and left at that. But this is too powerful to not talk about further. How would you like to know what you might earn next month, next quarter, in 2009, 2010, or any date in between? That's what this income forecasting feature is all about. It allows you to peek into the future. The Customer Factor crunches the numbers and then provides you with what your forecasted earnings will look like for whichever time period you searched for. Future income is not guaranteed of course, but if you use The Customer Factor regularly to follow up and contact your customers, there is a great chance your income forecast will come true. Highly motivational!
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Reminders How would you like to be reminded every morning what needs to be done? This is about as automatic as it gets. Simply choose what you want to be reminded of on the “Settings” screen. You can then select to receive your reminders via email if you want to. And daily just like clockwork, you’ll receive an email with a complete list of what you need to do for the day. An outstanding feature!
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Employees/Crews Add employees to The Customer Factor and then create “crews”. When scheduling a customer job, you'll be given the option to easily assign any employee or crew to that job. You can view jobs on the calendars by “employee” or “crew” for informational purposes or you can print the calendars (in regular or pdf format) with only the employee/crew jobs listed so that you can email or give 'em the calendar showing them what appointments they have.
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Data Backup and Exporting For your extra peace of mind and security, you can backup all of your data in The Customer Factor to your computer, a CD, or any other format. It’s very easy to do if you're not sure about how to backup data. If you can click a button, you can backup your data in The Customer Factor. You can also export prospects and customers in multiple formats.
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Internet-based If you have internet access, you can login to The Customer Factor from any computer in any part of the world 24 hours a day, 7 days a week, 365 days a year. Insert your username and password and bada bing! No more being tied to one computer. Most times with software you are given one copy to download onto one computer. In this mobile society, who wants to be restricted to one computer with all your business data on it? No way jose. Many of our members use laptops, iphones, palm pilots, etc. to access their data. You can read more about this great feature on our FAQ webpage (opens in a new window).
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Unlimited access There are never any limits on how many people can log into The Customer Factor. If you give your key employees the login information to your account, they can login and take care of business. I've actually seen some window cleaning software products on the market today that limit your access to the software based on "# of users". And if you want more users to use the software than what they allow, it'll cost you more money. Makes no sense. It's your software. There shouldn't be any limits on how many people can use it. This is just another way for software developers to squeeze more money out of you. With The Customer Factor, there are no restrictions! Note: We're working on a feature now that'll allow the main user (you) to create sub-user accounts in The Customer Factor. Each sub-user will have different login information than you, and when you create these sub-user accounts, you'll be able to choose exactly what screens these sub-users can or can't access. Ex: Let's say you hire a telemarketer to follow up and schedule jobs with your customers. All you do is create a sub-user account for him/her and restrict access to certain screens inside the software. You sure don't want 'em to see your sales reports, right? So stay tuned...
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Miscellaneous...
There are sooooo many features and benefits within The Customer Factor that I simply don't have room above to discuss all of them in detail. So below I've posted a few more feature "summaries" and some recent upgrades:
Plus much, more more!
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Full Service and Support!
Support isn’t really a “feature”, but it should be considered as one. While most software developers hide behind their websites, we’re available ‘round the clock to answer the phone and respond to emails. We also take member suggestions very seriously. Depending on how comprehensive a suggested feature might be, many times we can have it completed within days! |
Words don't do The Customer Factor justice. So I've made a video that'll take you behind the scenes. This'll allow you to see for yourself just how simple, but yet very powerful, The Customer Factor window cleaning software is...
(Click image to View Video)
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How much is it worth to be able to streamline and automate dozens of tasks related to your window cleaning business with a few clicks of your mouse?
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What's it worth to be able to gain the repeat business from dozens of customers because of the simple search/follow-up feature within The Customer Factor? And how many hours can be put back in your time bank because of just this one benefit?
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What's it worth to be able to take your forgotten prospects, insert them into The Customer Factor, and then eventually turn them into money paying customers who come back again and again?
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What's it worth to eliminate the need for expensive accounting software and contact management software, PLUS the yearly updates (along with update fees)?
Based on my initial and ongoing investment, time, and effort put into the development of The Customer Factor, it's easily worth $60 to $70 per month. That’s a drop in the bucket when you consider what this software can do for your business.
But here’s what I decided to do…
I've decided to make The Customer Factor available for a fraction of what the true value is. I want every window cleaner to be able to experience and afford it. Perhaps you’re just getting started in the window cleaning business and don’t have a lot of cash flow yet.
So right now, The Customer Factor is priced at a low, low $24.95 a month!
(Or Save 10% Quarterly)
No set up fees. No hidden costs. No short term contracts. No long term contracts. My own personal belief is that there should be no barriers to entry if someone needs software for their business. So at $24.95, the biggest barrier (price) has just been eliminated. But also understand that we're a business. We put a HUGE amount of money and resources into continuing development. So this price point is a win-win for everyone. We're able to introduce new features regularly and you're able to enjoy and benefit from a software program that'll truly take your window cleaning business to the next level.
You can read more about this on the FAQ webpage (opens in a new window). And farther down this web page, you can also find out how to enjoy The Customer Factor for FREE! So keep reading...
We all have a lot of expenses and costs to deal with on a regular basis. Unfortunately the vast majority of the dollars we spend go right down the tube. Bills, bills, and more bills. The Customer Factor on the other hand is a "must have" investment in your window cleaning business. This isn't just a software product that helps you "manage". It's a software product that'll help you GROW!
In order to truly be successful in the window cleaning business, you need to be willing to invest in the proper tools. For those who aren't willing to invest, they'll never reach their full potential.
Lock it in…
Wanna know how to whap inflation in the mouth so that your pricing never goes up? Click on the “Join Now” button below. If you join today, you will be grandfathered in and guaranteed to never get a price increase. Ever! As you know, everything is going up-food, gas, utilities, etc. etc. The norm would be for us to follow the crowd and raise our pricing too. Nope. As more and more features are introduced into the software though, our pricing will most certainly rise to keep up with the value provided. But this applies to new members only. Your $24.95 pricing will never budge!
Think about this "lock in" benefit for a second. About 2 months ago, the shopping cart software we use raised our price by another $20 per month. Over the last 3 years, it has ballooned up from $29.95 all the way to the current price of $99.95 a month. Credit card companies raise interest rates just "because". And if there's a whif of bad weather somewhere in Podunk, USA, boom...there go the gas prices. With The Customer Factor, we've taken the opposite approach and decided to reward our members with level pricing throughout.
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Click the “Join Now” button below. You’ll be directed to a page where you can choose your subscription period and payment type.
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Create a username/password and fill in your billing information on our ultra secure payment page.
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Shortly after this is done, you’ll receive a “Welcome to The Customer Factor” email with your newly created login details in it.
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Log on and start experiencing and benefiting from The Customer Factor. |
That's It! Easy as 1...2...3...4!
This webpage is getting pretty long, so I'll end it here by simply saying: Make the right move for your window cleaning business and grab The Customer Factor today! If you do, you will soon be reaping the many rewards. I wish you great success.
Regards,
Steve Wright
President and CEO
TheCustomerFactor.com
P.S. The Customer Factor is a superb software product that has been built from the ground up to make your window cleaning business more streamlined and more productive then it is. But if you're not really convinced of that after reading this webpage and member comments along with viewing the "behind the scenes" video above, no problem. That’s why I offer a risk-free trial. Try it out and see if it fits. If it doesn’t, no harm done. The chances are great though that if you own or manage a 1 to 10 person window cleaning business, The Customer Factor is the answer you’ve been looking for.
P.P.S. We now have an affiliate program available to members of The Customer Factor. What we've realized over the years is that once members start benefiting from the software, they've been going into forums and other window cleaning hangouts talking about what The Customer Factor is doing for their businesses. So we decided that it's time to pay 'em for it. :o) Members can sign up to the affiliate program (for free of course) and make commissions simply for sharing a unique affiliate link with other window cleaners and service business owners looking for a quality software product. What does this mean to you? Just a few sales and your own membership to The Customer Factor could literally be FREE! Plus...we could be paying YOU each month! This affiliate program is available only to members of The Customer Factor, so this is just one more reason to sign up today.
P.P.P.S. If you have additional questions, check out our FAQ webpage (opens in a new window). Some good questions have been asked about The Customer Factor over the years, so we placed some of them on a webpage just in case you had similar questions. And of course we're always here by Email or phone (256-546-2446) for further assistance.
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