Introducing a Truly Revolutionary Software
to Manage and GROW Your Service Business!
...Track Every Aspect of Your Business!
...No Complicated mumbo jumbo!
...100% of the Features Can be Used!
Service Business Owner/Manager:
I'm about to show you a software product that'll take your service business to a whole 'nother level of success. So I encourage you
to pop open a cold beverage, take your shoes off, kick back, and relax.
We're about to have some fun.
But before getting to the nitty gritty,
I'd like to first answer the main question that I get all the time: What
businesses will your software work for? The answer?
- Window Cleaners
- Maid/Cleaning Services
- Carpet Cleaners
- Pressure Washing Companies
- Handyman Services
- Pool Cleaning
- Tree Service
- Air Duct Cleaning
- Dryer Vent Cleaning
- Blind Cleaning
- Chimney Sweeps
...and any other service oriented business
that you can think of which focuses on capturing repeat business.
There are lots of software products out there that try and be all things
to all businesses, but our specialty has been and always will be in
helping the small to mid size service business owner who wants to
fully capitalize from repeat business. Our follow up and customer capture
processes are second to none which ultimately means more profits for you.
there is much more included as
you'll see below. I'll get to that in a minute. But first...
My background is as a window cleaner so
I know first hand what owning and running a service business is all about.
And one of the things that I understood early on is that having the right
piece of software to manage/run my business determined whether I was
successful or not.
I used to use cumbersome manual
processes like working with index cards. Talk about a time waster. Then I
purchased accounting software that took care of invoicing and maintaining
my customer database, but there wasn't an efficient follow up system
So I just couldn't find a program
that could do 100% of what I needed it to do. Sure...there is accounting
software that'll track sales, create invoices, and keep customer databases
(even some free online programs will create customer databases for you).
And yes, there is contact management software available for tracking
customers (but what about prospects?) And sure, you can use online
calendars to do some scheduling.
And there are
even a few software programs out there for service businesses, but after my
testing, these programs still lacked features that I needed for my business!
It's almost like the software developers have never owned a service
After my lack of success in finding a
software product that I could use and benefit from, I
finally just threw up my hands and decided to create the
myself. There were quite a few people who thought I lost my marbles. But I
knew there was a clear need for a software program like The Customer
Factor. After all, if I couldn't find a suitable software product to
use as a result of my extensive research, I'm sure other service business owners
were in the same pickle.
So after hundreds
of hours in development, a whole lot of money invested, and more sleepless
nights than I can count, voila! The Customer
Factor was finally launched in November 2004, and it's been a true success
story for the hundreds of service business owners/managers who use it every single day.
So now let's jump into EXACTLY what The Customer Factor
will do for YOU!
Well...we have to start somewhere, so let's get this out of
the way right up front. If you have a bunch of customers in a
current software program or in a spreadsheet, you can export
them out of there and "import" them into The Customer Factor.
We've created an "example" file for you to follow, but it's easy
to prep your file and get it ready for importing. Then just
login to the software, navigate to the "Import" screen, and
click a button. Bingo! Your business is ready to roll.
We offer daily, weekly, and monthly
calendars for your convenience. Appointments are color coded.
And with our drag/drop rescheduling feature, in a fraction of a
second you can have an appt. rescheduled in
its new day and/or time. You can also
add personal appointments and "tasks" directly to the
weekly or monthly
calendars. And do you want to see only the appointments scheduled for
a particular employee or crew? No problem. You can even print the calendars in pdf format
with or w/o job pricing showing. And on the daily
calendar you'll be able to print invoices for all
customers scheduled for that day by clicking one "Print All
Invoices" button. In literally 5 seconds you
could have a half dozen invoices printed along with
your daily calendar and you're ready to go for the next day!
Update: You can now color code employees and crews on
Prospects are an important part of our business. But for some reason,
actually seen software products that don't provide you the
ability to work with prospects. Not everyone says "yes" right
away to your service when you present your
pricing to them. So it's a must
to follow up with them. Inside The Customer Factor,
you’ll be able to add prospects, search for them, and track them
until they turn into customers. We've even placed the 2 most
important prospect searches right on the home/quick summary screen. So as soon as you login, you’ll know
right away who needs to be contacted and followed up with.
Add your customers to The Customer Factor
database and watch the magic begin. Many service business owners
focus on always getting “new” customers. But the true value of a
customer is in the repeat business you get from them. So our software encourages you to set a "frequency period" for
each customer. And whenever your customers are due to be
serviced again, The Customer Factor will display them for
you. There's nothing for you to do! Just click on a link
and contact 'em. It doesn't get any simpler than this. You’ll never
lose any more jobs due to customers falling through the cracks!
It’s super simple to schedule customer jobs. A couple of clicks and it’s done.
And the jobs populate on all 3 calendars. Most times you'll be
scheduling a specific job for a customer on a specific day or
over multiple days, but
you may have customers who need
your services regularly like "Every Monday", "Every Third
Tuesday of the Month", etc. etc. So when scheduling these types
of jobs, you can set 'em up on a "recurring" basis. A wide
variety of recurring periods are available for you to choose
**Just Introduced: You can now schedule all
appointments directly from the calendar screens. In one "quick
add" window accessed from the calendars, take care of scheduling
estimates, jobs, personal appointments, and tasks. Scheduling is
& Document Uploads
With this feature you can
upload up to 6 photographs and up to 6 documents for each
prospect and customer in The Customer Factor. Maybe you
have a photo of a customer's home you want to keep on file or
perhaps there's a contract that a customer signed that you need
to keep with the customer. Just browse
for the photo or doc on your computer, give it a title, and click
"Upload". The software will take care of the rest and
insert it neatly into that prospect or customer's profile
screen. This is a
great way to keep a visual of job sites or make sure you don't
misplace any documents that belong to a particular prospect or
Prospect AND Customer Estimates
Although the ability to
create estimates for prospects has been available for a few
years, we've recently introduced into The Customer Factor
the ability to customize and create estimates for your
customers. Maybe a customer who you've serviced with one type of
job wants an estimate from you for a different type of service
that your business provides. So use this feature to get it done. You can even insert a company logo and add some
personalized text to your estimates and really make 'em stand
when they say "yes" to the estimate, click the "schedule" link to convert the
estimate into an actual scheduled job. Can't get any easier than
You can create
an unlimited number of custom fields for each prospect or
customer. When created, they'll carry across all prospects and
customers so that there is no need for duplicate custom field
creation. There are so many uses for this feature that we can't
even scratch the surface of what you can do with it. Want to
keep track of prospect or customer birthdays? Want to create
fields where you can list prices for each item or service you
provide? Literally anything you can think of, you can create.
And again...it's unlimited!
With our "Personalize It" feature, you can can create all
kinds of different personalized letters for prospects or
customers like reminder letters, follow up letters, thank you
letters, special "new service" announcements, and estimate
packages as a few examples. And each letter can be personalized
based on how you want it personalized! You have the
option of printing an individual letter for a single
prospect/customer or you can print multiple letters all with a
single click of the "print" button. This "Personalize it!"
feature will really maximize your relationships
and increase your bottom line profits! And if you're doing
any bulk mailing, you can use our
print label feature to print out
mailing labels (with or w/o "or current resident" in each label) in black ink or in your choice of six
different colors if you have a color printer.
Directly from the daily
calendar you can click a "print all work orders" button to print
work orders for all jobs to be done that day. Have the customer
sign the top half, give 'em the bottom half, and you're good to
go. If some jobs don't require work orders because they just get
invoiced, then you can select which jobs you want to print work
orders for and click the available "print selected work orders"
button. Each work order that prints can be fully personalized
with your logo and other information to "spice" it up.
We currently offer four
different customizable invoice formats where you can add your company logo,
insert some personalized text, add a coupon, choose what you
want to appear on the invoice such as customer ids, qty/each
information, custom fields, service person details, and much
more. With our extensive customization capabilities, you'll be
able to create the perfect "look" to your invoices so that you
can present professional, high
impact invoices to your customers.
**Just Introduced: There is now an entire invoice
history area available so that you can track invoices from the
moment they're created to the moment they're paid. For example,
if you email a customer an invoice, it populates in the history
area and gets date stamped. Or maybe you print a payment
reminder. It'll say "Printed Payment Reminder" in invoice
history along with the date. So periodically you can search for
unpaid invoices, check out their history, and monitor the
invoices. For instance maybe after emailing an invoice, emailing
a payment reminder, and printing a payment reminder, the
customer still doesn't pay you. So maybe you want to call the
customer and provide them a gentle reminder that you need to get
paid. Simply click an "add" link, insert the gist of your
conversation, and it'll be date stamped so you can reference it
later if needed.
This is our most widely
used feature. You can literally email anything to anyone within
The Customer Factor. This includes invoices,
estimates, statements, and payment reminders. You can cc a copy of any email
to yourself and you can create templates to use over and over again
in either regular text format or in html format (with this
format you can insert logos, decorate text, and more). We even
provide a number of email samples that you can edit to fit your
business. And each email can be personalized with the
person's information in it!
In addition to being able
to email invoices, estimates, statements, and payment reminders
from within The Customer Factor, you can also send
general/broadcast emails to your prospects and customers!
Send individual emails or send hundreds or thousands of emails
all at once. Some examples of what you can do with this feature:
Maybe you have 6 appointments lined up for tomorrow. You can do
a customer search for
"tomorrow" appointments the night before they're scheduled and
send each of them an appointment reminder email just like that.
Or maybe you need to announce a new service to your customers.
No problem. Search for "all" customers and send each one of them a
personalized email with the news and make more sales! Or maybe you want to email
your customers a newsletter or maybe an update on occasion.
Staying in touch can mean the difference between a good business
great business. And we've made it as easy as possible for our
members to do with this powerful feature.
Hot Tip: If you don't have many customer email
addresses on file because you haven't had the need for 'em until
now, we even provide tips on how you can easily get your
customers to give you this information. The key is to collect as
many as you can and let the built in automation do the work for
you. These strategies are all located in our
Update Center which you can access when logged into The Customer Factor!
The Customer Factor provides you the ability to search for any kind of report you need. Sales, Profit & Loss, Taxes Collected,
Expenses, Income Forecast, how many customers (or prospects) you’ve added to your business
(and when), what marketing method works the best, all archived customers, mileage driven,
and literally dozens more!
You can even retrieve reports
that tell you how much money you made for a specific job that
your business offers to customers, the # of customers who had that job done, and
how much the average amount of money you made per customer for
that job. Plus you can break this information down by City
or State if you happen to do business in multiple
locations. Bottom line...our report feature will flat out give
you the information you need when you need it!
This is actually a "Report" so I guess it could just be included in the above
"Reports" section and left at that. But this is too powerful to
not talk about further. How would you like to know what you might earn next month, next quarter, in 2013, 2014, or any date in between? That's what this income forecasting feature is all about. It
allows you to peek into the future. The Customer Factor crunches the numbers and then provides you with what your forecasted earnings will look like for whichever time period you searched for. Future income is not guaranteed of course, but if you use The Customer Factor regularly to follow up and contact your customers,
there is a great chance your income forecast will come true. Highly motivational!
How would you like to be reminded every morning what needs to be done? This is about as automatic as it gets. Simply choose what you want to be reminded of on the “Settings” screen. You can then select to receive your reminders via email if you want to. And daily just like clockwork, you’ll receive an email with a complete list of what you need to do for the day. An outstanding feature!
Add employees to The Customer Factor and/or create “crews”.
When you're scheduling a job for a customer, you'll be given the option
to easily assign any employee or crew to that job. You can view jobs on
any of the daily, weekly, or monthly calendar screens based on “employee” or “crew”.
And then you can print the calendars (in
regular or pdf format) with only the employee/crew jobs listed
so that you can email or give 'em the calendar showing them
appointments they are responsible for.
To avoid wasting time
figuring out how to get to your appointments, we recently
introduced Google Maps into The Customer Factor. You can
view/print directions from within any prospect or customer
profile screen or for the ultimate in simplicity, visit the
daily calendar and click the "view daily directions" button
to print your directions for the day.
Tip: We place a huge emphasis on minimal clicks and
no wasted time, so with this said, you can go to the daily
calendar and do the following: 1) click the "print daily
calendar" button to print the calendar so that you
have the specific appointment information; 2) click the "print
all invoices" button to print all invoices for the day in
literally seconds (invoices are already populated with the
proper information and ready to be presented to your customers)
and; 3) click "view daily directions" to print your daily
directions. It really can't get much easier than this!
Data Backup and Exporting
For your extra peace of mind and security, you can backup all of your data in The Customer Factor to your computer, a CD, or any other format. It’s very easy to do
if you're not sure about how to backup data. If you can click a button, you can backup your data in The Customer Factor. You can also export prospects and customers in
If you are a QuickBooks user, you can
now transfer data from your account with The Customer Factor
directly into QuickBooks. No more duplicate entry! And the data
transfer process is so simple. All you do is download a special
piece of software that allows The Customer Factor to
"talk" to your QuickBooks program. You can even set it up to
"auto-run" so that your data will transfer into QuickBooks every
x number of minutes or hours automatically.
You don't need Quickbooks in order to use The Customer
Factor. We built our software program to be totally stand
alone. However there are some diehard Quickbooks users out
there, so if you're one of them, you'll love this feature!
Sync with your Google Calendar!
If you use google
calendars, you'll be glad to know that our calendars sync up
with google. So if you schedule appointments in The Customer
Factor, they'll appear in Google almost
simultaneously. And if you schedule appointments in Google,
they'll populate within The Customer Factor calendars
right away. Again, it's a real time sync. You can also
share your google calendars with other subusers and even
restrict their ability with what subusers can do to the appts. (ie:
prevent them from editing or deleting appointments) from within
the google calendars you're sharing with them. Lots of
functionality packed into this one feature!
If you have internet access, you can login to The Customer
Factor from any computer in any part of the world 24 hours a
day, 7 days a week, 365 days a year. Insert your username and
password and bada bing! No more being tied to one computer. Most
times with software you are given one copy to download onto one
computer. In this mobile society, who wants to be restricted to
one computer with all your business data on it?
Many of our members access their data out in the field away from
the office using laptops, iphones, palm pilots, blackberries, etc.
Again, as long as you have internet access, you're in.
You can set up an
unlimited number of users to login into your
account with their own username and password information
directly on the "manage users" screen. Some software products on the market today limit
how many users can use the software that you purchased.
For example, a software product might grant access to 3 users and if you want to
create more users, it'll cost you more money. We believe that there shouldn't be
any limits on how many people can use a software program
that you purchased! This is just
another way for software developers to squeeze more money out of
The Customer Factor, there are no restrictions!
In addition to allowing
for an unlimited number of users, you are able to create users
as either "administrators" or "non administrators".
Administrators have full access to your account and can see
everything that you can see. Non administrators can only see the
screens you want them to see. This is really an incredible
feature! If you don't want a user to see your reports or
nosing around customer invoices for example, then you can easily
prevent them from accessing those screens. This was a major
feature to create, but our members are loving it, so that's all
Plus...you can now create subusers/non administrators and make it so
they can only view the jobs they've been assigned to. So if you have an
employee or multiple employees that you assign to customer jobs,
make each one a subuser of your account, prevent them from
accessing certain screens, restrict it so they can view only
their appointments, and you're good to go!
There are sooooo many
features and benefits within The Customer Factor that we
simply don't have room above to discuss all of them in detail. So
below we've posted a few more feature "summaries" and some recent upgrades:
locations - create additional job locations for customers
and assign these locations to any jobs that you schedule.
Time "range" -
schedule jobs with a single time (Ex: 9:00am) or a time "range"
(Ex: 9:00am to 1:00pm).
"Specific" notes -
In addition to our "general" notes and "directions" areas in
The Customer Factor, the specific notes area allows you to "date stamp" specific customer notes.
This is great for when you know someone will not use your
service again but you don't want to delete them from your
account. And you can "undo" an archived prospect/customer with one
Callback windows -
click a "callback" link and retrieve necessary data for callback/follow-ups.
Schedule jobs from this screen also. Simple.
Quick Summary - see
summary info. right on your home screen like sales numbers, forecasted
income, unpaid invoices (how many and amt.), which prospects and
customers need to be contacted, etc.
No Duplicates- When
adding a prospect or customer, the software will search in the
database first to see if the prospect/customer you're adding is
already in your account. If so, then you'll be given an option
to continue to add them or prevent them from being added.
If a customer overpays on an invoice or prepays ahead of time,
the software recognizes this and will apply the proper credit to
the next and subsequent invoices.
Alert - Whenever a
customer doesn't have a frequency period assigned, you'll be
alerted. An Alert window is even provided that you can open up
allowing you to set multiple frequency periods at once. A big time
And let's not forget about...
Full Service and Support!
Support isn’t really a “feature”, but it should be considered as one.
We’re available by phone
(850-476-0904) and we respond to all help tickets fast. We also
provide one on one tutorials in half hour increments for those who
might need some extra hand holding. Although The Customer
Factor is extremely user friendly, any software product that
is new to you will look a little foreign at first. So since our
goal is to get you up to speed quickly, you'll never have
to wander around figuring out how to do something.
What's coming up?
We're glad you asked. :)
Email Control Center -
You can already do so much emailing within our software,
but our aim is to make it totally hands off where you can set up
the software to send out emails automatically with no
intervention by you. For example, maybe you want to email
invoices automatically at the end of the day for each job that
was completed that day. Consider it done. Or maybe you want the
software to automatically send an email to each customer the day
before their scheduled appointment. Or maybe you want to
schedule a series of emails to be sent at certain intervals to
each prospect so that you can follow up with them related to the estimate you
recently gave them. Set it up once and forget about it. Whew...we
predict this feature will be a big hit when it's released.
General database (Searchable)-
Within The Customer Factor you can upload documents and
photographs for any prospect or customer, but maybe you want to
upload other things like company documents or training manuals.
With this upcoming feature you'll have the ability to upload
anything you want into a general database where you and/or your
employees can search for it and access it when needed.
Iphone/Ipad App- We
have a universal app being worked on now. You can access The
Customer Factor no problem at all in any mobile device
currently, but we've had some requests for a specific iphone/ipad
app, so we'll have it completed soon. Initially the app will
provide scheduling and calendar functionality, but right after
the first version is released we'll be adding additional
functionality like printing/emailing invoices for example.
We've been doing this now since 2004 and you
would literally not recognize our software today vs what it was
back in the early years. Our goal is to jam pack The Customer
Factor with so many useful features and so much functionality
that our members will never have to do any tedious, time
consuming, manual work to support their business ever again. Our
software already automates most of the tasks you currently perform
in your business. It's what has made The Customer Factor
the "go-to" software for service business owners and managers
Bonus ** Bonus ** Bonus
As if all the features within
The Customer Factor isn't enough, we've decided to "sweeten the pot" as they say. And that's what
this bonus is all about. So here it is: Members can enjoy FREE
website hosting for their websites! How much are you paying to host
your website now? Put that money back in your pocket and we'll
host it for you on our dedicated and secure servers...For Free! If you don't have any web hosting yet
because you don't have a website, we've even included TWO point
and click website builders with your free hosting plan. Choose
one and build yourself a fabulous looking website. This bonus is just another
value added benefit you can enjoy as a member of The Customer
I still know service business owners who
are operating their businesses like their time is worth nothing. They
use spreadsheets, push papers around, manually fill out invoices, etc.
So if this is you, how much is it
worth to be able to streamline and automate everything related to
your service business?
worth to be able to gain the repeat business from dozens of customers
(customers that might normally fall through the cracks) because of the simple search/follow-up features within The Customer
Factor? And how many hours can be put back in your time bank because
of just this one benefit?
worth to be able to take your forgotten prospects, insert them into
The Customer Factor, and then eventually turn them into money paying
customers who come back again and again?
And what's it
worth to be able to finally eliminate the need for expensive accounting software and
contact management software, PLUS the yearly updates (along with
Based on our initial and ongoing investment, time, and effort put into
the development of The Customer Factor, it's easily
worth $60 to $70 per month. That’s a drop in the
bucket when you consider what this software can do for your
what we decided to do…
We've decided to make The Customer Factor
available for a fraction of what the true value is. I want
every service business owner or manager to be able to experience and afford it.
Perhaps you’re just getting started in
business and don’t have a lot of cash flow yet.
So right now, The Customer Factor
is priced at a low, low $34.95 a month.
No set up fees...
No hidden costs...
No short term
No long term contracts...
you can cancel at anytime...
My own personal belief is that there should be no
barriers to entry if someone needs software for their business. So at
$34.95, the biggest barrier (price) has just been eliminated. But also
understand that we're a business. We put a HUGE amount of money and
resources into continuing development. So this price point is a
win-win for everyone. We're able to introduce new features regularly
and you're able to enjoy and benefit from a software program that'll
truly take your business to the next level.
We all have a lot of expenses and costs to deal with
on a regular basis. Unfortunately the vast majority of the dollars we
spend go right down the tube. Bills, bills, and more bills. The
Customer Factor on the other hand is a "must have" investment in your business. This isn't just a software product that helps you
"manage". It's a software product that'll help you GROW!
Click here (opens in a new window) to see how one business owner doubled her business using
The Customer Factor.
Lock it in…
Wanna know how to whap inflation in the mouth so that
your pricing never goes up? Click on the “Join Now” button
below. If you join today, you will be grandfathered in and guaranteed to
never get a price increase. Ever! As you know, everything is going up-food, gas, utilities,
credit card charges, etc. etc.
The norm would be for us to follow the crowd and raise our pricing too. Nope.
As more and more features are introduced into the software though,
our pricing will most certainly rise to keep up with the value
provided. But this applies to new members only. Your $34.95
pricing will never budge!
We are so confident that you’ll be extremely pleased with The Customer Factor and what it can do for your business that
we offer a totally risk-free way for you to check it out. Take 30 days to run it through its paces. You’ll have access to all of the full-blown capabilities of The Customer Factor. Insert prospects or customers, create some invoices, use the search features, personalize some documents-whatever you can think of, feel free to do it. If at any time within 30 days, you want your money back for ANY reason, send
us an email or call our office and we'll issue you a full refund pronto!
Click the “Join Now” button below. You’ll be directed to a page where you can choose your
subscription period and payment type.
Create a username/password and fill in your billing information on our ultra secure payment page.
Shortly after this is done, you’ll receive a “Welcome to The Customer Factor” email with your newly created login details in it.
Log on and start experiencing and benefiting from The Customer Factor.
That's It! Easy as 1...2...3...4!
This webpage is getting pretty long, so I'll end it
here by simply saying: Make the right move for your business and grab The Customer Factor today!
If you do, you will soon be reaping the many rewards. I'll see you on
P.S. The Customer Factor is a superb software product that
has been built from the ground up to make your
business more streamlined and more productive then it is. But
if you're not really convinced of that after reading above and
viewing the "behind the scenes" video, this is why we offer a risk-free trial. Try it out and see if it fits. If it doesn’t, no harm done. The chances are great though that if you own or manage a service business, The Customer Factor is the answer you’ve been looking for.
P.P.S. As mentioned
above, as we
continue to add new features and functionality to The Customer
Factor, our pricing will increase. That's an absolute fact. We've
already been told by many of our members that we're too underpriced. Once someone gets inside The Customer
Factor and they start using it regularly and they see what it does
for their business and how much time they save and how much more
professional they can conduct their business, they quickly realize
what kind of value they're getting. If you don't see the value, then
please reread the above feature list again. :)
So...don't put off
this decision too long. You could come back tomorrow or the next day
and find that the pricing has jumped to $44.95 or even higher. Even at
the price, $44.95
monthly for The Customer Factor is still a bargain, but saving
money is always a good thing, so if you're needing a quality
software program as your partner in business, we encourage you to make a move
right away. As a reminder you're
grandfathered in, so once you're signed up at 34.95, regardless what
we bump our pricing to over the years to accommodate the increased
your pricing will remain the
P.P.P.S. If you have additional questions, check out
our FAQ webpage
(opens in a new window).
Some good questions have been asked about The Customer Factor
over the years, so I've posted them on this webpage. And we're always here by Email or phone (850-476-0904)
if you have additional questions or need assistance.
P.P.P.P.S. Towards the top right of the webpage that
you're reading now, you may have noticed a scrolling area that
few comments that current members of The Customer Factor have
sent in. My inbox is overflowing with more comments from members
though, so I've pasted some additional comments below...
"..You and your
program have been one of the most important resources I have found in
building my business..."
I have been using your program the
customer factor for about 6 months now, its inexpensive and works
really well for me, I highly recommend it to anyone who needs a
customer software program.
You've also given me unparalleled
support and advice on running a business, Im always surprised how
quickly and thoroughly you answer any questions I have about any
facet of my business.
I really get the sense that you care
and want to help window cleaners have the best possible business
that they can create. Working with you has been a source of
inspiration through tough moments.
You and your program have been one of
the most important resources I have found in building my business to
Have a great weekend!
Clear Vision Window Cleaning
San Anselmo, California
"...you have built
us the best window cleaning software out there."
Your product is a very special application, and you have built us
the best window cleaning software out there. I really love the fact
that the customer factor is a web application that can be seen from
any browser. I can even open and modify my customers right from my
iPhone. The best thing was tax time, and doing a printout summary
for my taxes. It made it very simple for my accountant. Thanks
Customer Factor, Thanks Steve,
"...it has been like a
reliable business partner."
Just when I thought that The Customer
Factor was perfect Steve, you make it better. The only thing better
than the program itself is the support that is provided. Despite my
lack of basic computer knowledge, You have always taken care of me
with wonderful articulation and patience. For the record, my
“issues” were never “Factor” related. It turned out that I had
problems with my computer. The “Factor” has been awesome!
I find that I rely very heavily on “The Factor”. In fact, it has
been like a reliable business partner. A web based system really has
some nice advantages too.
Thanks for everything Steve.
PaneLess Window Washing
In reply to
a new feature announcement:
"...I will keep
referring you wherever I can..."
I love the new feature on the calendar where the prices don’t print. This will add years to my life in terms of employee complaints.
Happy, happy, happy.
Trust me, I will keep referring you wherever I can because your product and service is more than good. And I can’t say that about too many people. In fact, I’m gonna
work on that this afternoon.
supremely pleased with all that you and the Customer Factor have to
From the very beginning I have received
nothing but top-notch customer service from you. You are always
manning the phones when I call with a question. I have called
several times with suggestions for the Factor & have found not only
are you open to my ideas but you actually have implemented several
into the software.
I'm supremely pleased with all that you
and the Customer Factor have to offer. This program helps to set my
busy mind at ease. I firmly believe that this program should be one
of the first tools in a window cleaners business building arsenal be
it a new start up or a seasoned professional. They will find order
and more time to spend on things that are more important.
Many thanks Steve,
Factor makes my job run 100% better..."
I just wanted you to know how GREAT the Customer Factor is. I don't
think I could do my job without it. The Customer Factor makes my job
run 100 % better. It's a FANTASTIC Service! I had no experience
before hand. Your service and software made every aspect much easier
to understand and do. The billing and invoice are a breeze now.
Keeping track of my appointments and reminders is all done for me,
and there is just so much more. Thank you. You're a life saver!
All Shine Window Cleaners
Epping, New Hampshire
Factor is a must-have for anyone in a service oriented business..."
I have absolutely zero idea what we'd do without the Customer Factor software. It is easily the single best investment we've ever made in our business. It is extremely easy to use and works very well on my mobile phone which is a huge positive for us since we're constantly in the field.
Truthfully, we've only scratched the surface on all the ways that we could utilize it but that's something I plan on spending some time on with Steve this winter. There's a lot more we could do with it now than there was four years ago when we started this business.
The other huge plus is Steve himself. I've never once had a problem getting him on the phone to help me out if I have a question and he's always got more answers than I have questions. :-) I can't recommend this highly enough.
The Customer Factor is a must-have for anyone in a service-oriented business.
regularly amazed with the features you have."
Do you know how awesome you are?! I've said it before and I'll say it again: I LOVE THE CUSTOMER FACTOR! I am regularly amazed with
the features you have. I don't use everything you offer, but when I discover I am ready for the next option, you are already working on it or it's already available to me. And I truly appreciate your quick responses and great attitude. =)
Thank you so much for answering my questions. I am super excited about the fact that your programmer is working on a duration option
(update: duration feature is done) in the scheduling. That will be very helpful in our transition.
It's going to save me so much time! YAY
I spent just a few minutes on the daily calendar, after your suggestion, and can already see that will be the method we use for scheduling appointments. Thanks! And how awesome is the view on map option?!
Somehow I must have missed the fact that I could do a search for a report based on marketing method. haha That is so simple. Can't believe I missed that one. Is that a new feature? ;)
I hope you have a great weekend too!
Oak Harbor, Washington
software has been a great asset to my company..."
I have been using "The Customer Factor" now for about 7 months and
have great luck with it. I used a standard invoicing system for
about 2 years before this but it was just not structured well for my
With the customer factor I can do so many other parts of my business
in one stop now. I have had a few questions on it over the past few
months and you have answered the phone every time I called and been
very helpful with all of my issues.
Thanks Steve, your software has been a great asset to my company!
Watertown, South Dakota
organized and operating with 100% more efficiency."
The Customer Factor has our
business 100% more organized and operating with 100% more
efficiency. We've now completely eliminated our stacks of index
cards and lengthy Excel spreadsheets.
The Customer Factor has allowed
us to consolidate all of our customer data into one system and, in
the process, greatly streamline our operations. As a former Project
Manager for a software design firm, I have a true appreciation for
the flexibility and ease-of-use that the Customer Factor brings to
North Versailles, Pennsylvania
like you really work overtime at helping your customers succeed."
I have to say that after
watching a training video on the old version of the customer
factor... WOW did you do a great job at redesigning the look of a
great program at it's core and giving it the look to match it's
I appreciate all that you have been doing, it seems like you really
work overtime at helping your customers succeed. Now I know it is a
business for you and there is a living made through it, but at the
same time you just have an extra ordinary level of dedication for
your work that I honestly have not ever found anywhere else. So my
hat is off to you, thank you for all you do...
President and CEO
Cleanview Window Cleaning
savings that The Customer Factor is providing to me and our dealers is
worth 30 times more than the price of it each month..."
Steve we are really happy with the
choice we made to use your software. Its awesome and the time
savings that The Customer Factor is providing to me and our dealers
is worth 30 times more than the price of it each month. Well done.
I am running right now a 350,000 population route in 8 different
cities from your program-again...awesome!!!
And I have been talking your software
up on the world window cleaning. I will keep talking it.
is loaded with well thought out features..."
I signed up for The Customer Factor in 2006 and from day one never
had a problem using it. If I could write a window cleaning software
for my business, it would be exactly like this one.
I'm glad you've already done the hard work! It is loaded with well
thought out features that makes scheduling and tracking of all my
customers easy. And the learning curve was simple.
Along with a great program, what you share anytime I ask for your
help makes the software a double bonus.
Brad's Window Cleaning
software is the best we have tried..."
I am completely blown away by what you have created with The Customer Factor. I am cruising through data entry and have never found any software as easy and as detailed oriented as this without the severe learning curve or hassles.
...Finally someone nailed it when it comes to allowing us to enter and retrieve the info Maid Services need in order to schedule and track staff and clients and income. My office support, Jen, is loving using it. It is the little touches such as: the saa (same as above), how easy it is to create and credit an invoice, a remarkable calendar that keeps visible track of everything including gross receipts for the day- simply remarkable.
The generous customer notes fields allow us to effortlessly cut and paste from work orders and enter client information into the fields that did not export perfectly from QB. Making changes to anything is extraordinarily easy compared to other software we have tried.
Your software is feature rich, super easy to use. I am too busy growing a small cleaning empire to hassle with ineffective software that only does 1/2 of what I need.
Your software is the best we have tried and used for managing our mid sized employee based cleaning company. You may share my comments. I am a happy, happy customer!
Maid To Detail House
never been let down by The Customer Factor and are planning future
growth based on many of its features..."
I own a house cleaning and carpet cleaning company in Spokane Washington. We have been using the Customer Factor for over a year now. I am simply amazed with how it has simplified and streamlined our business processes. What use to take hours every week is now automated, so instead of spending my time with data entry I spend my time connecting with my clients and training employees. Hands down, the Customer Factor has given me the ability to grow my business and focus on the future!
The customer service provided is top class, it doesn't get better than this! Steve has actually inspired me to have better customer service with my own clients. Thank you Steve and to the whole Customer Factor Team. You guys are AMAZING!
is a must-have tool for the person who is serious about growing a
successful window cleaning or service-oriented business..."
Time is a valuable commodity for me, so
when I began my window cleaning business I made the decision to use
The Customer Factor from the start. I have not regretted it for a
There is no way I could effectively &
efficiently manage my growing customer base without The Customer
Factor. Its ease of use, scheduling & calendar features, and “over
the top” customer support continue to save me valuable time each and
every week. This is a must-have tool for the person who is serious
about growing a successful window cleaning or service-oriented
Wake Forest, North Carolina