Read What Others Are Saying...

Ever since being a member of The Customer Factor, I realize it's my best friend. With 'Factor at my side, my business is only going to get better and better. And since I've been a member, as you promised, new features have been added to the program. So you told us you'd be striving to make it even more powerful...and you are!

Deland Moghimi
Lake Mary Florida


As you know I've been using The Customer Factor since it was first launched. It has been such a useful tool for my business. You've been there to answer any questions I have had. I've found The Customer Factor to be such a user friendly program and it's such a great tool in helping me grow my business and staying on top of what I do!

Rob McGraw
Owosso, Michigan


The Customer Factor is the best tool I've seen on the market today to help grow and maintain a successful window cleaning business. I can schedule jobs, follow up with prospects, and reschedule repeat cleanings with existing customers. 'Factor allows me to track my sales and expenses as well as forecast my future sales. I would recommend The Customer Factor to anyone who is serious in building and maintaining a rock solid service business of any kind.

Craig Bohlman
Franklin, Tennessee


Steve, I want to thank you for creating The Customer Factor. I use to keep a little appointment book and try to keep track of all my customers from that little book...no more! I love what The Customer Factor can do and what it has done for me.

I have grown my business into a 4 man operation and I could never imagine being without The Customer Factor. I'm looking forward to the new improvements coming up and I'm sure The Customer Factor will be even better. Keep up the good work and lets all clean up!

Joe Bulik
Fullerton, California


I think The Customer Factor is perfect for any service business. I am so pleased with your software. As you know, I have shopped around to other software companies before finding yours. I'm here to tell you that none of them even come close to The Customer Factor. Once again, thank you very much Steve.

Doug Marozas
Mission Viejo, California


The Customer Factor has changed the way we do business. We use it every day to keep track of and expand our growing customer base. Our prospects become our repeat customers again and again.

We are thrilled with Customer Factor!! I can't imagine running our window cleaning business without it!

Aaron and Jodee Sentker
Aloha, Oregon


Having spent the last seven years in the software industry and having personally been involved in the design, development, and execution of a website similar to “customer factor”, I can’t help but show great appreciation for what you have accomplished for window washers across the country.

The Customer Factor obviously has been designed by a former window washer. The CF is intuitive, logical, and covers all the basic elements of the business, plus some extras to boot! Hats off to you and kudos! I now appreciate more fully the added advantage CF will give to me and any window washer who can see the value in a product like this.

Michael Lewis
Puerto Vallarta, Mexico


As I was telling you over the phone, The Customer Factor has really played a key role in keeping all of my customers, appointments, and prospects in check. It has really helped me to stay organized and assisted me with following up on all of my repeat window cleaning customers, calling back on my potential customers, and recalling any special notes or important information I had written on a particular customer.

I don't see how I was able to stay in business this long without Customer Factor. This has to be without fail the best business software I have ever invested in. I just don't see honestly how anyone can survive without it.

Charles Broussard
Sugar Land, Texas


The Customer Factor is exactly what you said it is and more. I really do not think you charge enough (but I'm glad you don't). It's a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers. Way to go Stevo! :-)

Chad Hughes
Las Vegas, Nevada


I just want to tell you that you are doing a fantastic job. The Customer Factor is what I have been looking for. I am very impressed with each new feature. Thanks for all of your hard work-it cuts down on mine!

Zack Hurst
Columbia, MS


I have to say that all the updates that you have provided are great AND you have been true to your word at grandfathering the price. Good for you!

I was wondering if you had an affiliate program to promote Customer Factor as I have other business friends who I believe would benefit from it.

Keep up the Integrity,

Tim Crandell
Canada

 

Introducing a Truly Revolutionary  Window Cleaning Software Program Designed to Manage and GROW Your Window Cleaning Business!

 

...Fully Automated!

 

...Track Every Aspect of Your Business!

...No Complicated mumbo jumbo!

...100% of the Features Can be Used!

...Affordable!

 

 

Phone: 256-546-2446

From the Desk of Steve Wright

Wednesday, 9:43am

Dear Window Cleaning Professional:

I'm about to show you a software product that'll take your window cleaning business to a whole 'nother level of success. So I encourage you to pop open a cold beverage, take your shoes off, kick back, and relax. We're about to have some fun.

Update...  Keep reading to find out how you can receive FREE news and information that'll benefit your business along with the occasional video. Absolutely no obligation, but it's only being offered for a limited time, so read on!

As a former window cleaner myself, I understand the importance of having the right software program by your side as you manage and build your business. If you own the wrong piece of software or no software, then your business will simply stand still never moving forward. So that's the reason why I set about the process of creating The Customer Factor way back in 2003.

window cleaning software

Before The Customer Factor was just a twinkle in my eye though, I spent a great deal of time looking around for a software program that could do everything for my window cleaning business. And guess what? I couldn't find any.

Sure...there is accounting software that'll track sales, create invoices, and keep customer databases (even some free online programs will create customer databases for you). And yes, there is contact management software available for tracking customers (but what about prospects?) And sure, you can use online calendars to do some scheduling. And there are even a few window cleaning software programs out there, but after my testing, these programs still lacked features that I needed for my window cleaning business. It's almost like the software developers have never been in the window cleaning business before (most of them have not) so the features didn't always apply and some just didn't make any sense.

So after my extensive testing and reviewing of other programs, I finally just threw up my hands and decided to create the software myself. There were quite a few people who thought I lost my marbles. But I thrive on thinking outside the box and I knew there was a clear need for a software program like this, especially after my research. So I hired two top notch programmers, and began the journey.

After hundreds of hours in development, a whole lot of money invested, and more sleepless nights than I can count, voila! The Customer Factor was finally launched in November 2004, and it's been a true success story for the hundreds of window cleaners (and other service businesses) who use it every single day.

And we're not stopping! Based on software user feedback and suggestions, myself and my programming team work 6 days a week to further enhance The Customer Factor. Since our initial launch, we've completed two major redesigns and more than 190+ new features with additional features to come!

So now let's jump into EXACTLY what The Customer Factor will do for YOU!

   

 

Importing

Well...we have to start somewhere, so let's get this out of the way right up front. If you have a bunch of customers in a current software program or in a spreadsheet, you can export them out of there and "import" them into The Customer Factor. We've created an "example" file for you to follow, but it's easy to prep your file and get it ready for importing. Then just login to the software, navigate to the "Import" screen, and click a button. Bingo! Your business is ready to roll.

 

Calendars

We offer daily, weekly, and monthly calendars for your convenience. Appointments are color coded. You can reschedule and/or delete appts. directly from the calendars. You can also add personal appointments and "tasks" directly to the monthly calendar. Do you want to see only the appointments scheduled for a particular employee or crew? No problem. You can even print the calendars in pdf format with or w/o job pricing showing. And on the daily calendar you'll be able to print invoices for all customers scheduled for that day. In a couple of minutes you could literally have a half dozen invoices printed along with your daily calendar and you're ready to go for the next day!

Just Released! There are now 2 different calendar "views" within the weekly and monthly calendar. The "Already Scheduled" view contains all your appts. already scheduled (See? This isn't complicated) and the "To Be Scheduled" view will show you all your customers ready to be contacted and scheduled for repeat appointments. Cool, huh?

 

Prospects

Prospects are an important part of our business. But for some reason, we've actually seen software products that don't provide you the ability to work with prospects. Not everyone says "yes" right away to your window cleaning service when you present your pricing to them. So it's a must to follow up with them. Inside The Customer Factor, you’ll be able to add prospects, search for them, and track them until they turn into customers. We've even placed the 2 most important prospect searches right on the home screen. So as soon as you login, you’ll know right away who needs to be contacted and followed up with.

 

Customers

Add your customers to The Customer Factor database and watch the magic begin. Many window cleaners focus on always getting “new” customers. But the true value of a customer is in the repeat business you get from them. So the software encourages you to set a "frequency period" for each customer. And whenever your customers are due to be serviced again, The Customer Factor will display them for you. There's nothing for you to do! Just click on a link and contact 'em. It doesn't get any simpler than this. You’ll never lose any more jobs due to customers falling through the cracks!

 

Scheduling

It’s super simple to schedule customer jobs. A couple of clicks and it’s done. And the jobs populate on all 3 calendars. Most times you'll be scheduling a specific job for a customer on a specific day, but you may have customers who need your services regularly like "Every Monday", "Every Third Tuesday of the Month", etc. etc. So when scheduling these types of jobs, you can set 'em up on a "recurring" basis. A wide variety of recurring periods are available for you to choose from. 

 

Photograph Uploads - New!

We just introduced this doozy of a feature where you can upload up to 6 photographs per prospect or customer. Just browse for your photo on your computer, give it a title, and click "Upload". The software will resize it automatically for you and provide you a thumbnail view and a normal view of the image. This is a great way to keep a visual of job sites or any other circumstances involving prospects, customers, jobs, etc. that you want to keep a record of. 

 

Custom Fields

This recent addition to the software has been a hit. Create an unlimited number of custom fields for each prospect or customer. When created, they'll carry across all prospects and customers so that there is no need for duplicate custom field creation. There are so many uses for this feature that we can't even scratch the surface of what you can do with it. Want to keep track of prospect or customer birthdays? Want to create fields where you can list prices for each item or service you provide? Literally anything you can think of, you can create. And again...it's unlimited!

 

Personalize It!

With this "Personalize It" feature, you can can create all kinds of different personalized letters for prospects or customers like reminder letters, follow up letters, thank you letters, special "new service" announcements, and estimate packages as a few examples. And each letter can be personalized based on how you want it personalized! You have the option of printing an individual letter for a single prospect/customer or you can print multiple letters all with a single click of the "print" button. This "Personalize it!" feature will really maximize your relationships and increase your bottom line profits! And if you're doing any bulk mailing, you can use the label merge feature to print out mailing labels in either black ink or in your choice of six different colors.  

 

Invoices

Create a professional looking invoice in The Customer Factor by inserting your company logo or adding some additional sales text on the invoice. Great for announcing additional services that your company provides. You can even add a coupon to the invoice. And on the home screen, you can click one link to mark unpaid invoices as “paid”. All payment details are displayed on the invoice screen and within a payment window. And you can search by any number of invoice search criteria-paid invoices, balance due invoices, invoices paid by cash, invoice #, customer name, "all" invoices, etc.

 

Reports

The Customer Factor provides you the ability to search for any kind of report you need. Sales, Profit & Loss, Taxes Collected, Expenses, Income Forecast, how many customers (or prospects) you’ve added to your business (and when), what marketing method works the best, all archived customers, mileage driven, and more!

Just Released! We revamped the reports area to include the ability to see specifically how much money you made based on "marketing method" (postcard, flyer, etc) or "job type" (window cleaning, ceiling fan cleaning, etc). The # of customers and the average dollars made per customer also displays. There are now dozens of reports available for your benefit.

 

Income Forecasting

This is actually a "Report" so I guess it could just be included in the above "Reports" section and left at that. But this is too powerful to not talk about further. How would you like to know what you might earn next month, next quarter, in 2010, 2011, or any date in between? That's what this income forecasting feature is all about. It allows you to peek into the future. The Customer Factor crunches the numbers and then provides you with what your forecasted earnings will look like for whichever time period you searched for. Future income is not guaranteed of course, but if you use The Customer Factor regularly to follow up and contact your customers, there is a great chance your income forecast will come true. Highly motivational!

 

Reminders

How would you like to be reminded every morning what needs to be done? This is about as automatic as it gets. Simply choose what you want to be reminded of on the “Settings” screen. You can then select to receive your reminders via email if you want to. And daily just like clockwork, you’ll receive an email with a complete list of what you need to do for the day. An outstanding feature!

 

Employees/Crews

Add employees to The Customer Factor and/or create “crews”. When you're scheduling a job for a customer, you'll be given the option to easily assign any employee or crew to that job. You can view jobs on any of the daily, weekly, or monthly calendar screens based on “employee” or “crew”. And then you can print the calendars (in regular or pdf format) with only the employee/crew jobs listed so that you can email or give 'em the calendar showing them exactly what appointments they are responsible for.

 

Data Backup and Exporting

For your extra peace of mind and security, you can backup all of your data in The Customer Factor to your computer, a CD, or any other format. It’s very easy to do if you're not sure about how to backup data. If you can click a button, you can backup your data in The Customer Factor. You can also export prospects and customers in multiple formats.

 

QuickBooks Ready: Just Released!

It took 3 months to create this feature, but the finished result is well worth it. If you are a QuickBooks user, you can now transfer data from your account with The Customer Factor directly into QuickBooks. No more duplicate entry! And the data transfer process is so simple. All you do is download a special piece of software that allows The Customer Factor to "talk" to your QuickBooks program. You can even set it up to "auto-run" so that your data will transfer into QuickBooks every x number of minutes automatically. Full instructions are provided on a special "QuickBooks" screen once logged in.

 

Internet-based

If you have internet access, you can login to The Customer Factor from any computer in any part of the world 24 hours a day, 7 days a week, 365 days a year. Insert your username and password and bada bing! No more being tied to one computer. Most times with software you are given one copy to download onto one computer. In this mobile society, who wants to be restricted to one computer with all your business data on it? Many of our members use laptops, iphones, palm pilots, etc. to access their data. You can read more about this great feature on our FAQ webpage (opens in a new window).

 

Unlimited access

There are never any limits on how many people can log into The Customer Factor. If you give your key employees the login information to your account, they can login and take care of business. I've actually seen some window cleaning software products on the market today that limit your access to the software based on "# of users". And if you want more users to use the software than what they allow, it'll cost you more money. Makes no sense. It's your software. There shouldn't be any limits on how many people can use it. This is just another way for software developers to squeeze more money out of you. With The Customer Factor, there are no restrictions!

Just Released! On our new "Manage Users" screen, you can now create an unlimited number of users in your account with their own username/password information. You can make them  "administrators" or you can make them "non-administrators" and restrict their access to certain screens. This is really an incredible feature! If you don't want a user to see your reports or nosing around customer invoices for example, then you can easily prevent them from accessing those screens. This was a major feature to create, but our members are loving it, so that's all that matters. 

 

Features Galore...

 

There are sooooo many features and benefits within The Customer Factor that we simply don't have room above to discuss all of them in detail. So below we've posted a few more feature "summaries" and some recent upgrades:

  • Multiple job locations - create additional job locations for customers and assign these locations to any jobs that you schedule.

  • Time "range" - schedule jobs with a single time (Ex: 9:00am) or a time "range" (Ex: 9:00am to 1:00pm).

  • "Specific" notes - In addition to our "general" notes and "directions" areas in The Customer Factor, the specific notes area allows you to "date stamp" specific customer notes.

  • Archiving - This is great for when you know someone will not use your service again but you don't want to delete them from your account. And you can "undo" an archived prospect/customer with one click.

  • Callback windows - click a "callback" link and retrieve necessary data for callback/follow-ups. Schedule jobs from this screen also. Simple.

  • Quick Summary - see summary info. right on your home screen like sales numbers, forecasted income, unpaid invoices (how many and amt.), which prospects and customers need to be contacted, etc.

  • No Duplicates (New!)- When adding a prospect or customer, the software will search in the database first to see if the prospect/customer you're adding is already in your account. If so, then you'll be given an option to continue to add them or prevent them from being added.

  • Alert - Whenever a customer doesn't have a frequency period assigned, you'll be alerted. An Alert window is even provided that you can open up allowing you to set multiple frequency periods at once. A big time saver!

Plus much, more more! And let's not forget about...

 

Full Service and Support!

 

Support isn’t really a “feature”, but it should be considered as one. We’re available 'round the clock to answer the phones (256-546-2446) and respond to all support emails fast. We also take member suggestions very seriously. Depending on how comprehensive a suggested feature might be, many times we can have it completed within a week or two!

 

Bonus ** Bonus ** Bonus

 

There are a regular stream of new features being introduced into The Customer Factor as I mentioned earlier. It's what has made this software the "go-to" software for window cleaners. But in addition, I like to "sweeten the pot" as they say. And that's what this bonus is all about. Members can enjoy FREE website hosting for their websites. How much are you paying to host your website now? Put that money back in your pocket and let us host it for you on our secure servers...For Free! If you don't have any web hosting yet because you don't have a website, I've even included a point and click website builder with your free hosting plan that you can use to build your own website. This bonus is just another value added benefit you can enjoy as a member of The Customer Factor!   

 

Words don't do The Customer Factor justice. So I've made a video that'll take you behind the scenes. This'll allow you to see for yourself just how simple, but yet very powerful, The Customer Factor window cleaning software is...


(Click image to View Video)

Note: A reminder that we're regularly introducing new features into The Customer Factor, so since this Video Demo was created, we've added even more exciting features into the software. For example, the feature I described above that was just released where members can now add an unlimited number of users into their account with full screen or limited screen access is not even shown in the video. I did however create a short training video for members that show 'em this outstanding feature up close and personal. I'll update the Video Demo soon so that visitors to this web page can also see it in action.    

 

  • How much is it worth to be able to streamline and automate dozens of tasks related to your window cleaning business with a few clicks of your mouse?

  • What's it worth to be able to gain the repeat business from dozens of customers because of the simple search/follow-up feature within The Customer Factor? And how many hours can be put back in your time bank because of just this one benefit?

  • What's it worth to be able to take your forgotten prospects, insert them into The Customer Factor, and then eventually turn them into money paying customers who come back again and again?

  • What's it worth to eliminate the need for expensive accounting software and contact management software, PLUS the yearly updates (along with update fees)?

Based on my initial and ongoing investment, time, and effort put into the development of The Customer Factor, it's easily worth $60 to $70 per month. That’s a drop in the bucket when you consider what this software can do for your business.

But here’s what I decided to do…

I've decided to make The Customer Factor available for a fraction of what the true value is. I want every window cleaner to be able to experience and afford it. Perhaps you’re just getting started in the window cleaning business and don’t have a lot of cash flow yet.

So right now, The Customer Factor is priced at a low, low $24.95 a month!

(Or Save 10% Quarterly)

No set up fees...

No hidden costs...

No short term contracts...

No long term contracts...

And you can cancel at anytime...

My own personal belief is that there should be no barriers to entry if someone needs software for their business. So at $24.95, the biggest barrier (price) has just been eliminated. But also understand that we're a business. We put a HUGE amount of money and resources into continuing development. So this price point is a win-win for everyone. We're able to introduce new features regularly and you're able to enjoy and benefit from a software program that'll truly take your window cleaning business to the next level. You can read more about this on the FAQ webpage (opens in a new window).

 

We all have a lot of expenses and costs to deal with on a regular basis. Unfortunately the vast majority of the dollars we spend go right down the tube. Bills, bills, and more bills. The Customer Factor on the other hand is a "must have" investment in your window cleaning business. This isn't just a software product that helps you "manage". It's a software product that'll help you GROW!

Lock it in…

Wanna know how to whap inflation in the mouth so that your pricing never goes up? Click on the “Join Now” button below. If you join today, you will be grandfathered in and guaranteed to never get a price increase. Ever! As you know, everything is going up-food, gas, utilities, etc. etc. The norm would be for us to follow the crowd and raise our pricing too. Nope. As more and more features are introduced into the software though, our pricing will most certainly rise to keep up with the value provided. But this applies to new members only. Your $24.95 pricing will never budge!

Think about this "lock in" benefit for a second. Not too long ago, the shopping cart software we use raised our pricing by another $20 per month. Over the last 3 years, it has ballooned from $29.95 all the way to the current price of $99.95 a month. Credit card companies raise interest rates just "because". And if there's a whif of bad weather somewhere in Podunk, USA, boom...there go the gas prices. With The Customer Factor, we've taken the opposite approach and decided to reward our members with level pricing throughout.

 


We are so confident that you’ll be extremely pleased with The Customer Factor and what it can do for your window cleaning business that we offer a totally risk-free way for you to check it out. Take 30 days to run it through its paces. You’ll have access to all of the full-blown capabilities of The Customer Factor. Insert prospects or customers, create some invoices, use the search features, personalize some documents-whatever you can think of, feel free to do it. If at any time within 30 days, you want your money back for ANY reason, send us an email or call our office and we'll issue you a full refund pronto!

 

Click the “Join Now” button below. You’ll be directed to a page where you can choose your subscription period and payment type.

 

Create a username/password and fill in your billing information on our ultra secure payment page.

 

Shortly after this is done, you’ll receive a “Welcome to The Customer Factor” email with your newly created login details in it.

 

Log on and start experiencing and benefiting from The Customer Factor.

That's It! Easy as 1...2...3...4!

 

 

This webpage is getting pretty long, so I'll end it here by simply saying: Make the right move for your window cleaning business and grab The Customer Factor today! If you do, you will soon be reaping the many rewards. I'll see you on the inside.

To Your Success,

Steve Wright

President and CEO

TheCustomerFactor.com

P.S. The Customer Factor is a superb software product that has been built from the ground up to make your window cleaning business more streamlined and more productive then it is. But if you're not really convinced of that after reading above and viewing the "behind the scenes" video, no problem. That’s why we offer a risk-free trial. Try it out and see if it fits. If it doesn’t, no harm done. The chances are great though that if you own or manage a 1 to 10 person window cleaning business (also extremely effective for other service businesses...read our FAQ for more on that), The Customer Factor is the answer you’ve been looking for.

P.P.S. If you have additional questions, check out our FAQ webpage (opens in a new window). Some good questions have been asked about The Customer Factor over the years, so I've posted them on this webpage. I also talk about: 1) the reason why The Customer Factor is a subscription based software product vs a one time purchase; 2) what we've done to ensure your data is 100% protected at all times; and 3) what other service businesses besides window cleaners can benefit from using the software. And we're always here by Email or phone (256-546-2446) if you have additional questions or need assistance.

P.P.P.S. Below I've provided a signup box for a limited time where you can signup for free news and information. We'll also send you an occasional video. The feedback we've received from people who have signed up has been very positive because folks get to take a peek at what goes on behind the scenes. And the videos have also been getting rave reviews. So now's your chance to signup. Again, it's free!

 

 

Free News, Information, and the Occasional Video!

 

 

First Name:
Email:

We do not sell or give away your information to anyone...Ever! And you can unsubscribe at anytime with our one click unsubscribe feature.

P.P.P.P.S. Towards the top right of the webpage that you're reading now, you may have noticed a scrolling area that displays a few comments that current members of The Customer Factor have sent in. My inbox is overflowing with more comments from members though, so I've pasted some additional comments below...

"..You and your program have been one of the most important resources I have found in building my business..."

Steve,

I have been using your program the customer factor for about 6 months now, its inexpensive and works really well for me, I highly recommend it to anyone who needs a customer software program.

You've also given me unparalleled support and advice on running a business, Im always surprised how quickly and thoroughly you answer any questions I have about any facet of my business.

I really get the sense that you care and want to help window cleaners have the best possible business that they can create. Working with you has been a source of inspiration through tough moments.

You and your program have been one of the most important resources I have found in building my business to date.

Have a great weekend!

Aaron Swanson
Clear Vision Window Cleaning
San Anselmo, California

 

"...you have built us the best window cleaning software out there."

Steve,

Your product is a very special application, and you have built us the best window cleaning software out there. I really love the fact that the customer factor is a web application that can be seen from any browser. I can even open and modify my customers right from my iPhone. The best thing was tax time, and doing a printout summary for my taxes. It made it very simple for my accountant. Thanks Customer Factor, Thanks Steve,

Dave Levitt
Raleigh, NC

 

"...it has been like a reliable business partner."

Just when I thought that The Customer Factor was perfect Steve, you make it better. The only thing better than the program itself is the support that is provided. Despite my lack of basic computer knowledge, You have always taken care of me with wonderful articulation and patience. For the record, my “issues” were never “Factor” related. It turned out that I had problems with my computer. The “Factor” has been awesome!

I find that I rely very heavily on “The Factor”. In fact, it has been like a reliable business partner. A web based system really has some nice advantages too.

Thanks for everything Steve.

Don Cahill
PaneLess Window Washing
Pennsburg, Pennsylvania

 

In Reply to a Support Response from us:

"...I sure do like this software..."

Thanks so much, Steve, for replying. I get what you say about the differences between invoices and estimates. I also am clear now as how to "personalize it" for any other documents. That is a great feature. And thanks too for the daily calendar edit function.

I sure do like this software. So does my accountant. He is thankful I found you. I spread the word daily on the forums and boards, and to anyone who will listen. Good stuff.

Good Luck, Godspeed!

Thank you,

Bert Witherspoon, Owner
I DO WINDOWS

Krum, Texas

 

"...I'm supremely pleased with all that you and the Customer Factor have to offer..."

Hey Steve,

From the very beginning I have received nothing but top-notch customer service from you. You are always manning the phones when I call with a question. I have called several times with suggestions for the Factor & have found not only are you open to my ideas but you actually have implemented several into the software.

I'm supremely pleased with all that you and the Customer Factor have to offer. This program helps to set my busy mind at ease. I firmly believe that this program should be one of the first tools in a window cleaners business building arsenal be it a new start up or a seasoned professional. They will find order and more time to spend on things that are more important.

Many thanks Steve,

Ken Maine

Maine Window Cleaning

Allendale, Michigan

 

"...The Customer Factor makes my job run 100% better..."

Dear Steve,

I just wanted you to know how GREAT the Customer Factor is. I don't think I could do my job without it. The Customer Factor makes my job run 100 % better. It's a FANTASTIC Service! I had no experience before hand. Your service and software made every aspect much easier to understand and do. The billing and invoice are a breeze now. Keeping track of my appointments and reminders is all done for me, and there is just so much more. Thank you. You're a life saver!

Sincerely,
Joyce Osgood
All Shine Window Cleaners
Epping, New Hampshire

 

"...Using this software has made the business part of my business fun..."

Hi Steve,

I have found The Customer Factor to be very helpful because the software is so fluent. What I mean is that no matter what section of The Customer Factor I'm in, I can access info. in other places so easily.

And if I need help understanding how to use a certain part of the software there are tutorials built right into the program. However I many times have had questions that I simply have made the phone call for help, and the person who answers is not a machine or a secretary, I get the owner of the software to personally answer my questions. How nice is that?

The Customer Factor is also so well organized and well thought out. And since it's in my opinion so neat and clean, I feel free when I'm using it to accomplish whatever I need to with my business. It remembers all the notes and details so that when I log off I don't have to remember for example when a customer is due for their next service, it automatically reminds me.

Using this software has made the business part of my business fun. Steve I'm so glad you created The Customer Factor!

Sincerely,

Lance Gibbs
Wareham, Massachusetts

 

"...it has freed up so much time for me and saved a lot of money from my accountant."

Hi Steve,

I just wanted to let you know that ever since I started using the customer factor, my life has been so easy. It has freed up so much time for me and saved a lot of money from my accountant.

The customer factor runs everything for me. I have had other businesses in the past and spent so much of my time on office work paperwork and money on bookkeeping that this has been a dream.

I also want to thank you for the support that you provide. If I don't get you when I call, I get a call back really quick even on Sundays. Thanks so much for making my life easier with the customer factor.

Take care,

Brian Lenz

 

"...your software has been a great asset to my company..."

Steve,

I have been using "The Customer Factor" now for about 7 months and have great luck with it. I used a standard invoicing system for about 2 years before this but it was just not structured well for my business.

With the customer factor I can do so many other parts of my business in one stop now. I have had a few questions on it over the past few months and you have answered the phone every time I called and been very helpful with all of my issues.

Thanks Steve, your software has been a great asset to my company!

Kelly Matteson
Window Pros
Watertown, South Dakota

 

"...100% more organized and operating with 100% more efficiency."

The Customer Factor has our business 100% more organized and operating with 100% more efficiency. We've now completely eliminated our stacks of index cards and lengthy Excel spreadsheets.

The Customer Factor has allowed us to consolidate all of our customer data into one system and, in the process, greatly streamline our operations. As a former Project Manager for a software design firm, I have a true appreciation for the flexibility and ease-of-use that the Customer Factor brings to the table.

Best,

Chris Juricich

 

"...it seems like you really work overtime at helping your customers succeed."

I have to say that after watching a training video on the old version of the customer factor... WOW did you do a great job at redesigning the look of a great program at it's core and giving it the look to match it's great functionality.

I appreciate all that you have been doing, it seems like you really work overtime at helping your customers succeed. Now I know it is a business for you and there is a living made through it, but at the same time you just have an extra ordinary level of dedication for your work that I honestly have not ever found anywhere else. So my hat is off to you, thank you for all you do...

Sincerely,

Nicholas Menke
President and CEO
Cleanview Window Cleaning

 

"...the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month..."

Steve we are really happy with the choice we made to use your software. Its awesome and the time savings that The Customer Factor is providing to me and our dealers is worth 30 times more than the price of it each month. Well done.

I am running right now a 350,000 population route in 8 different cities from your program-again...awesome!!!

And I have been talking your software up on the world window cleaning. I will keep talking it.

Raving fan,

Mike Draper

Bloomington, Illinois

 

"...It is loaded with well thought out features..."

Hi Steve,

I signed up for The Customer Factor in 2006 and from day one never had a problem using it. If I could write a window cleaning software for my business, it would be exactly like this one.

I'm glad you've already done the hard work! It is loaded with well thought out features that makes scheduling and tracking of all my customers easy. And the learning curve was simple.

Along with a great program, what you share anytime I ask for your help makes the software a double bonus.

Brad Carey
Brad's Window Cleaning

Rockford, Michigan

 

"...The Customer Factor has been an unbelievable tool..."

To Steve,

The customer factor has been an unbelievable tool for me in my window cleaning business. Over the past couple of years, I've experienced strong growth which has been due in part to having a great software program like the customer factor to keep me in line. Keep it up!

Tyler Kirk
Matthews, North Carolina

 

"...We have never been let down by The Customer Factor and are planning future growth based on many of its features..."

Steve,

I can unequivocally say that The Customer Factor has helped manage our growing database of customers. The reminders, invoice options, scheduling for both residential and commercial have all been helpful as we grow.

In addition, your customer support is a model and example for us of how to handle our own customer complaints and suggestions.

 

You have been both timely and effective in your responses to all my staff that have called you with questions. We have never been let down by the Customer Factor and are planning future growth based on many of its features that we have not fully utilized yet. Thanks for everything!

Sincerely, Pat Masar
Director of Operations
Suburban Squeegees

Wheaton, Illinois

 

"...This is a must-have tool for the person who is serious about growing a successful window cleaning or service-oriented business..."

Time is a valuable commodity for me, so when I began my window cleaning business I made the decision to use The Customer Factor from the start. I have not regretted it for a moment.

There is no way I could effectively & efficiently manage my growing customer base without The Customer Factor. Its ease of use, scheduling & calendar features, and “over the top” customer support continue to save me valuable time each and every week. This is a must-have tool for the person who is serious about growing a successful window cleaning or service-oriented business.

Dale Pittman
Wake Forest, North Carolina

 

 

 

 

 

 

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