 |
 |
 |
|
Am I the only one able to access my
Account?
Am I the only one able to access my Account? In a word, Yes. When signing up for an account, you choose a username and password. The username is then forwarded to a secure administration page. The username is needed for tracking the membership as a whole. Your password on the other hand is immediately encoded and scrambled upon signup and can be changed at anytime. If you forget what it is, you’ll need to go to the login screen and retrieve it. The Customer Factor will send it to you automatically. How do I know my information is safe and secure? All data within The Customer Factor is protected. We have various security measures that locks down your data. And we've never had an issue since we launched in 2004. We wouldn't be in business if we did. We take security very seriously. Your livelihood depends on your data being there when you login. As added protection, we back up our servers twice a day. And as additional security, you can easily backup all of the data in your account to your computer, a CD, or any other off-site location. What happens if my payment is declined in a particular month? We understand that payment situations occur like address changes, an expiration date isn’t good anymore, credit card limits are reached, etc. etc. So if we get notice of a declined credit card after a payment attempt, we send out a series of "reminder" emails asking the member to contact us so we can update the credit card information. During this time, members can freely use and login to their account even though payment hasn’t been made. Any chance of offering a different subscription period or payment plan? Currently the only two subscription periods we offer are monthly and quarterly. The monthly subscription option is $24.95 and a quarterly subscription is $67.36 (save 10% with this option). One payment plan we will never go to is a one time payment structure. The Customer Factor is expensive to maintain and to upgrade. If we charged a one time payment, it would be in the $800 to $1,000 range. Our research has told us that many window cleaners don't have that kind of money to lay down on software, so we simplified it by breaking it down monthly or quarterly. Consider it a business expense every month/quarter and write it off on your taxes. I've read where you regularly upgrade The Customer Factor. Any extra fees for this? No! I am tired of software companies that continually nickel and dime their customers by offering additional upgrades or "modules" for a fee. One window cleaning software program I know of comes up with new stuff regularly, but there is always a price tag associated with each upgrade. So they'll sell you a basic program at the beginning, but if you want more, it'll cost you. For example, they just came out with a new upgrade that'll cost you $195 if you want it. So...do you prefer a program where you know what your investment is (and you can lock it in) and all upgrades and improvements are included? Or do you prefer a program where the developers are always coming to you with their hand out looking for more money? Option 1 would be my pick. Oh by the way...The Customer Factor is in option 1. :o) Here's some recent news to really bring this "additional fees" point home. A member of The Customer Factor sent me the question and answer below that was posted in a window cleaning forum. Check it out...
A $250 fee just so you can have the ability to customize invoices? That's nutty. It should be included just like it is with The Customer Factor. What forms of payment do you accept? Can I mail in a check each month? We accept Master card, Visa, Discover, and American express. Sorry we don’t accept payments by mail at this time. The reason is because it’s necessary for you to create your username/password online for security purposes. You can also pay by Echeck directly from your bank account. On the Join Now page, you can make your payment choice. Is The Customer Factor complicated to use? The Customer Factor is the easiest software product you'll ever use. Everything is explained in clear terms and the vast majority of the program is self explanatory with no extra assistance needed. One of our members has his 8 year old daughter logging in every day and using it. We have placed a number of question mark images next to functions which you might want more answers on. Run your mouse over the question mark and a box will pop up with more information. We've also created some video tutorials to give you visual instructions. And of course if you have additional questions or are unsure of something, contact us. We're available 7 days a week. Why is The Customer Factor web-based software? Excellent question. And we get asked this a lot. Here are some advantages to web-based software vs software that you install on your computer. Easy Access - You can access The Customer Factor from anywhere. Internet access is all you need. So you're not tied down to one computer. This is an important benefit. A member recently told me that he needed some business data in The Customer Factor but was too far from home. He stopped into his local library, logged in, and got the info. he needed. So again...you can access your data 24 hours a day, 365 days a year from any computer in the world that has an internet connection. Safety - If you had your data on your computer, it's not necessarily safe unless you specifically take measures to back it up regularly. Most people don't do regular backups. We received a call from a member not too long ago who called us in a panic. His entire hard drive crashed. He lost everything. He also thought he lost all his business data in The Customer Factor. We reassured him that his data is safe and secure. Updates - We are regularly updating and improving The Customer Factor. The program is never standing still. So do you want to receive update notices all the time where you're regularly having to download new software onto your computer? Perhaps if you only had to do it once a year, that's ok. But we are making regular changes/improvements weekly! So with our software being web-based, we are able to make the changes directly on our server which means that the next time you login, you'll benefit from them. No downloading and nothing special for you to do! As a quick side note, I actually read a comment in a forum recently where the guy thought we had to shut down in order to do uploads/updates. Absolutely not! Our updates and upgrades are done "behind the scenes" with no inconvenience to you! What happens if you sell The Customer Factor or go out of business? I am never going to sell The Customer Factor. I can say that with absolute certainty. They say that everyone has their price. Not me. I have poured my heart and soul into creating this software along with investing a whole lot of money. There's no way I can walk away from it. Plus I enjoy working with window cleaners too much. As far as going out of business, unless builders start building caves with no windows, there will always be a need for window cleaners. And if there is a need for window cleaners, they will most certainly need comprehensive software to run, manage, and grow their businesses. We have a few hundred members now and have grown every month since we first launched. This is specialty software where our focus is window cleaners! How many other software products can say that? What happens if you get hit by a car? Whew...this is depressing. :o) But I do have continuation plans in place. So if something happens to me, The Customer Factor will continue on far into the future. The Customer Factor isn't about "me". It's about a group of dedicated people who stand behind The Customer Factor ready and willing to do what is necessary in order to continue providing you the best software solution for your window cleaning business. As a side note, we can ask these "what if" questions all day long. There comes a time though when you have to trust your gut and go for it. Either continue on with the software you're using or come on in and be a part of the most exciting window cleaning software product that the window cleaning community has ever seen. The choice is yours.
|
|||
 |
 |
 |
© TheCustomerFactor.com - All Rights Reserved