The Customer Factor Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
We do not collect information from visitors of our website unless a visitor signs up for a user account. In that case we collect name, address, and email address information.
For users who use our webbased software and mobile apps they can collect prospect and customer names, addresses, phone numbers, and email addresses. Address, phone, and email address information is optional.
When do we collect information?
We only collect information when someone signs up for a user account. Users can collect information when they register a new customer or prospect.
How do we use your information?
We use your information only when communicating with you about your user account and also when we introduce new features and make modifications.
Our software and mobile apps can be used to send sms and email notifications to customers and prospects they have agreed to receive such as appointment reminders, confirmations, proposals, and invoices.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience our merchant will store your credit card information to automate the billing process.
How long do we keep your information?
When any one requests their account to be deleted from our system, we delete all information, including any personal info we collected, from our system. To delete your account you can visit our page at https://www.thecustomerfactor.com/account-delete
Do we use ‘cookies’?
We do not use cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Do we share data with any other website?
We do not share any data collected by our app. We use the data for software functionality only. When a user account is deleted, we delete all the account’s information from our system.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Gmail: Description
You should authorize The Customer Factor to your gmail account if you want to send emails to your prospects and customers via your gmail account from within The Customer Factor. You can authorize thecustomerfactor.com on the Custom Email Setup option after logging into your thecustomerfactor.com account. We send emails via your gmail account using gmail smtp. We do not read or edit or delete your emails or access your gmail account in any other way, so your gmail account will be used only to send emails to your contacts within your thecustomerfactor.com account. No other user of thecustomerfactor.com can access your gmail account. We do not share your information with any other software.
Gmail: Limited Use
1) We limit the use of your data strictly to providing or improving user-facing features that are prominent in thecustomerfactor.com user interface. All other uses of the data are prohibited;
2) We never transfer the data to others unless it’s to comply with applicable law or as part of a merger, acquisition, or sale of assets with notice to users. All other transfers or sales of the user data are prohibited;
3) We don’t use or transfer the data for serving ads, including retargeting, personalized, or interest-based advertising; and
4) We don’t allow humans to read the data, unless:
- We first obtained the user’s affirmative agreement for specific messages;
- It is necessary for security purposes (such as investigating a bug or abuse);
- It is necessary to comply with applicable law; or
- Our use is limited to internal operations and the data (including derivations) have been aggregated and anonymized.
The above prohibitions apply to the raw data obtained from Restricted Scopes and data aggregated, anonymized, or derived from them. We also ensure that our employees, agents, contractors, and successors comply with this Google API Services: User Data Policy.
Google Calendar
You are able to authorize The Customer Factor to connect and access your google calendar if you want to export appointments from The Customer Factor to your google calendar or import the appointments from google calendar to The Customer Factor. We request your gmail user information just to retrieve the email address you’re using which you authorized The Customer Factor for so that we can display it on your google calendar integration page within The Customer Factor.
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above
You will be notified of any Privacy Policy changes:
- On our Privacy Policy Page
You can change your personal information:
- By emailing us
- By calling us
- By sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify you via email within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can:
- email us
- follow the instructions at the bottom of each email
…and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
The Customer Factor
25772 472nd Ave.
Renner, SD 57055
US
support@thecustomerfactor.com
Last Edited on April 23, 2024