Menu

“…We have never been let down by The Customer Factor and are planning future growth based on many of its features…”

“…We have never been let down by The Customer Factor and are planning future growth based on many of its features…”

I own a house cleaning and carpet cleaning company in Spokane Washington. We have been using The Customer Factor for over a year now. I am simply amazed with how it has simplified and streamlined our business processes. What use to take hours every week is now automated, so instead of spending my time with data entry I spend my time connecting with my clients and training employees. Hands down, The Customer Factor has given me the ability to grow my business and focus on the future! The customer service provided is top class, it doesn’t get better than this! Steve has actually inspired me to have better customer service with my own clients. Thank you Steve and to the whole The Customer Factor Team. You guys are AMAZING!

“…It is loaded with well thought out features…”

“…It is loaded with well thought out features…”

Hi Steve,

I signed up for The Customer Factor in 2006 and from day one never had a problem using it. If I could write a window cleaning software for my business, it would be exactly like this one.

I’m glad you’ve already done the hard work! It is loaded with well thought out features that makes scheduling and tracking of all my customers easy. And the learning curve was simple.

Along with a great program, what you share anytime I ask for your help makes the software a double bonus.

“…your software has been a great asset to my company…”

“…your software has been a great asset to my company…”

Steve,

I have been using “The Customer Factor” now for about 7 months and have great luck with it. I used a standard invoicing system for about 2 years before this but it was just not structured well for my business.

With The Customer Factor I can do so many other parts of my business in one stop now. I have had a few questions on it over the past few months and you have answered the phone every time I called and been very helpful with all of my issues.

Thanks Steve, your software has been a great asset to my company!

“…I am regularly amazed with the features you have.”

“…I am regularly amazed with the features you have.”

Hi Steve!

Do you know how awesome you are?! I’ve said it before and I’ll say it again: I LOVE THE CUSTOMER FACTOR! I am regularly amazed with the features you have. I don’t use everything you offer, but when I discover I am ready for the next option, you are already working on it or it’s already available to me. And I truly appreciate your quick responses and great attitude. =)

Thank you so much for answering my questions. I am super excited about the fact that your programmer is working on a duration option (update: duration feature is done) in the scheduling. That will be very helpful in our transition. It’s going to save me so much time! YAY

I spent just a few minutes on the daily calendar, after your suggestion, and can already see that will be the method we use for scheduling appointments. Thanks! And how awesome is the view on map option?! Somehow I must have missed the fact that I could do a search for a report based on marketing method. haha That is so simple. Can’t believe I missed that one. Is that a new feature? 😉 I hope you have a great weekend too!

“…The Customer Factor is a must-have for anyone in a service oriented business…”

“…The Customer Factor is a must-have for anyone in a service oriented business…”

I have absolutely zero idea what we’d do without The Customer Factor software. It is easily the single best investment we’ve ever made in our business. It is extremely easy to use and works very well on my mobile phone which is a huge positive for us since we’re constantly in the field.

Truthfully, we’ve only scratched the surface on all the ways that we could utilize it but that’s something I plan on spending some time on with Steve this winter. There’s a lot more we could do with it now than there was four years ago when we started this business.

The other huge plus is Steve himself. I’ve never once had a problem getting him on the phone to help me out if I have a question and he’s always got more answers than I have questions. 🙂 I can’t recommend this highly enough. The Customer Factor is a must-have for anyone in a service-oriented business.

 

“…I’m supremely pleased with all that you and the Customer Factor have to offer…”

 

“…I’m supremely pleased with all that you and The Customer Factor have to offer…”

Hey Steve,

From the very beginning I have received nothing but top-notch customer service from you. You are always manning the phones when I call with a question. I have called several times with suggestions for The Customer Factor & have found not only are you open to my ideas but you actually have implemented several into the software.

I’m supremely pleased with all that you and The Customer Factor have to offer. This program helps to set my busy mind at ease. I firmly believe that this program should be one of the first tools in a window cleaners business building arsenal be it a new start up or a seasoned professional. They will find order and more time to spend on things that are more important.

Many thanks Steve,

“…it has been like a reliable business partner.”

“…it has been like a reliable business partner.”

Just when I thought that The Customer Factor was perfect Steve, you make it better. The only thing better than the program itself is the support that is provided. Despite my lack of basic computer knowledge, You have always taken care of me with wonderful articulation and patience. For the record, my “issues” were never “Factor” related. It turned out that I had problems with my computer. The “Factor” has been awesome!

I find that I rely very heavily on “The Factor”. In fact, it has been like a reliable business partner. A web based system really has some nice advantages too.

Thanks for everything Steve.

“..You and your program have been one of the most important resources I have found in building my business…”

 “..You and your program have been one of the most important resources I have found in building my business…”

Steve,

I have been using your program the customer factor for about 6 months now, its inexpensive and works really well for me, I highly recommend it to anyone who needs a customer software program.

You’ve also given me unparalleled support and advice on running a business, Im always surprised how quickly and thoroughly you answer any questions I have about any facet of my business.

I really get the sense that you care and want to help window cleaners have the best possible business that they can create. Working with you has been a source of inspiration through tough moments.

You and your program have been one of the most important resources I have found in building my business to date.

Have a great weekend!