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It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers

“It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers”

The Customer Factor is exactly what you said it is and more. I really do not think you charge enough (but I’m glad you don’t). It’s a great management tool for anyone who needs to keep track of their business but knows very little about record keeping or computers. Way to go Stevo! 🙂

“…We have never been let down by The Customer Factor and are planning future growth based on many of its features…”

“…We have never been let down by The Customer Factor and are planning future growth based on many of its features…”

I own a house cleaning and carpet cleaning company in Spokane Washington. We have been using The Customer Factor for over a year now. I am simply amazed with how it has simplified and streamlined our business processes. What use to take hours every week is now automated, so instead of spending my time with data entry I spend my time connecting with my clients and training employees. Hands down, The Customer Factor has given me the ability to grow my business and focus on the future! The customer service provided is top class, it doesn’t get better than this! Steve has actually inspired me to have better customer service with my own clients. Thank you Steve and to the whole The Customer Factor Team. You guys are AMAZING!

“…Your software is the best we have tried…”

“…Your software is the best we have tried…”

I am completely blown away by what you have created with The Customer Factor. I am cruising through data entry and have never found any software as easy and as detailed oriented as this without the severe learning curve or hassles.

…Finally someone nailed it when it comes to allowing us to enter and retrieve the info Maid Services need in order to schedule and track staff and clients and income. My office support, Jen, is loving using it. It is the little touches such as: the saa (same as above), how easy it is to create and credit an invoice, a remarkable calendar that keeps visible track of everything including gross receipts for the day- simply remarkable.

The generous customer notes fields allow us to effortlessly cut and paste from work orders and enter client information into the fields that did not export perfectly from QB. Making changes to anything is extraordinarily easy compared to other software we have tried. Your software is feature rich, super easy to use. I am too busy growing a small cleaning empire to hassle with ineffective software that only does 1/2 of what I need. Your software is the best we have tried and used for managing our mid sized employee based cleaning company. You may share my comments. I am a happy, happy customer!

“…It is loaded with well thought out features…”

“…It is loaded with well thought out features…”

Hi Steve,

I signed up for The Customer Factor in 2006 and from day one never had a problem using it. If I could write a window cleaning software for my business, it would be exactly like this one.

I’m glad you’ve already done the hard work! It is loaded with well thought out features that makes scheduling and tracking of all my customers easy. And the learning curve was simple.

Along with a great program, what you share anytime I ask for your help makes the software a double bonus.

“…100% more organized and operating with 100% more efficiency.”

“…100% more organized and operating with 100% more efficiency.”

The Customer Factor has our business 100% more organized and operating with 100% more efficiency. We’ve now completely eliminated our stacks of index cards and lengthy Excel spreadsheets.

The Customer Factor has allowed us to consolidate all of our customer data into one system and, in the process, greatly streamline our operations. As a former Project Manager for a software design firm, I have a true appreciation for the flexibility and ease-of-use that The Customer Factor brings to the table.

“…The Customer Factor is a must-have for anyone in a service oriented business…”

“…The Customer Factor is a must-have for anyone in a service oriented business…”

I have absolutely zero idea what we’d do without The Customer Factor software. It is easily the single best investment we’ve ever made in our business. It is extremely easy to use and works very well on my mobile phone which is a huge positive for us since we’re constantly in the field.

Truthfully, we’ve only scratched the surface on all the ways that we could utilize it but that’s something I plan on spending some time on with Steve this winter. There’s a lot more we could do with it now than there was four years ago when we started this business.

The other huge plus is Steve himself. I’ve never once had a problem getting him on the phone to help me out if I have a question and he’s always got more answers than I have questions. 🙂 I can’t recommend this highly enough. The Customer Factor is a must-have for anyone in a service-oriented business.

 

“…The Customer Factor makes my job run 100% better…”

“…The Customer Factor makes my job run 100% better…”

Dear Steve,

I just wanted you to know how GREAT The Customer Factor is. I don’t think I could do my job without it. The Customer Factor makes my job run 100 % better. It’s a FANTASTIC Service! I had no experience before hand. Your service and software made every aspect much easier to understand and do. The billing and invoice are a breeze now. Keeping track of my appointments and reminders is all done for me, and there is just so much more. Thank you. You’re a life saver!

“…you have built us the best window cleaning software out there.”

“…you have built us the best window cleaning software out there.”

Steve,

Your product is a very special application, and you have built us the best window cleaning software out there. I really love the fact that The Customer Factor is a web application that can be seen from any browser. I can even open and modify my customers right from my iPhone. The best thing was tax time, and doing a printout summary for my taxes. It made it very simple for my accountant.

Thanks The Customer Factor, Thanks Steve,